Steam Database Hacked, Valve Investigating Possible Theft

by Jim Reilly on Nov 10, 2011 at 10:43 AM

Valve said today its Steam database was hacked last weekend and that personal information, including names, e-mails, and encrypted credit card information may have been compromised.

A message from Valve president Gabe Newell says the company learned of the intrusion on Sunday and originally believed only its forums were breached. Valve eventually learned intruders accessed the database in addition to the forums.

The company said that while it has not seen any misuse of credit card information, members should monitor their credit activity closely.

Below is the full letter from Gabe Newell:

Dear Steam Users and Steam Forum Users,

Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don't have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn't be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.