Privacy Policy

Privacy Policy

Effective Date: 05/25/2022

GameStop understands that you care about your privacy and we are committed to being transparent about how we collect, use, store, and share your Personal Information. This privacy policy ("Privacy Policy") describes the information we collect about you, how it is used and with whom it is shared and explains the rights and choices you have to control how we handle your Personal Information.

Our Privacy Policy describes:

  1. Services and Scope
  2. Personal Information We Collect
  3. How We Use Your Personal Information
  4. How We Share Your Personal Information
  5. Cookies and Similar Technologies
  6. How We Protect Your Personal Information
  7. Your Choices
  8. State Privacy Laws
    • California Privacy Rights
    • Sale of Personal Information
    • Notice of Financial Incentive
    • Information for Nevada Residents
  9. Information for Nevada Residents
  10. Children’s Privacy
  11. How to Contact Us
Services and Scope

1. Services and Scope.

In this Privacy Policy, “GameStop,” “we,” or “our” means GameStop, Inc., Sunrise Publications, Inc. (more commonly known as GameInformer), and our U.S. affiliates (collectively “GameStop”), excluding GME Entertainment, LLC. “Website(s)” means GameStop-operated websites and mobile applications, including gamestop.com, gameinformer.com, GameInformer and GameStop iOS and Android applications, excluding GME Entertainment LLC. Websites and applications.

Unless stated otherwise, our Privacy Policy applies to all information GameStop collects that is or reasonably could be associated with you, including your online account information (“Personal Information”). Please read this Privacy Policy before using or accessing the Services. By using our Services, you communicate your understanding and acceptance of this Privacy Policy.

This Privacy Policy applies to:

  • Our Websites,
  • Our mobile applications,
  • Our retail stores located in the United States and Guam,
  • Through the distribution of GameInformer magazine and online publications,
  • Through our PowerUp Rewards™ Program,
  • As well as any other website that is owned or operated by our U.S. affiliates – excluding GME Entertainment, LLC – or any other features, content, mobile applications, and any other communications or services we offer from time to time ("Services").

This Privacy Policy does not apply to:

  • GME Entertainment LLC including wallet.gamestop.com, nft.gamestop.com, the GameStop Wallet browser extension, and the GameStop Wallet mobile applications.
  • Other GameStop affiliates and brands, including those such as EB Games, located outside of the United States. Each entity has its own privacy policy.
  • Credit-related products (such as GameStop branded credit card). Each credit issuing bank has its own privacy policy.

Updates to our Privacy Policy.
Our Privacy Policy may change from time to time. We will notify you of changes by posting a revised version of the Privacy Policy on this website and updating the “Effective Date” at the top of the Privacy Policy. You should check this website periodically for updates. If we make material changes to the Privacy Policy, then we will provide notice through our Services or by other means, as legally required. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your Personal Information is subject to the updated Privacy Policy. If you object to any changes, you may close your account and discontinue use of the applicable Services.

Expand for PDF download and previous versions

Personal Information We Collect

2. Personal Information We Collect

Information You Provide to Us:
We collect information you provide to us in connection with making purchases or using our services. This may include contact information, payment information, product preferences, among other information. If you choose not to provide certain information, this may limit your ability to take advantage of some features, promotions, or other Services.

Expand for more information.

  • Contact and Registration Information: Such as your name, contact information, email address, username, and password.
  • Transaction Information: Such as your purchase history, payment card information, payment account, billing and shipping addresses, and other information related to your transactions.
  • Loyalty Program and Account Information: Such as contact details, address, password, birthday, user preference, rewards points history, and payment information.
  • Interests and Preference Information: Such as wish lists, gift, lists, or alerts or notifications that you choose to create on our Websites.
  • Questionnaires, surveys, or contests: Information you provide when participating in competitions, surveys, or contests that GameStop may run from time to time.
  • Interactions with GameStop: Communications and requests to GameStop including store associates, customer service, social media, and other interactions.
  • Content you post to our Websites: Comments or products reviews that you post to our Websites, forums, and discussion areas.
  • Trade-ins, or Returns: As part of completing a trade-in, or processing a return, you may be asked to provide government issued identification numbers and valid proof of information.
  • Credit programs: As part of applying for credit you may be asked to provide contact information, date of birth, social security number, occupation, and income information.
  • Other information you provide: Such as username, photos or avatars that you may upload to your online profiles.
  • Party or Event Information: If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Information We Collect Through Your Interaction With Us:
We and our affiliates, service providers, and select businesses with whom we have marketing relationships, may use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer our Websites, improve functionality, and to gather general demographic information about our user base as a whole.

Expand for more information.

  • Device Information: including your IP address, MAC address, browser information, device type, and device IDs.
  • Usage information: Information about your product searches, browsing behavior, clickstream information, use of our services, and date/time stamps.
  • Cameras: Closed Circuit Television or CCTV are used in GameStop locations.
  • Social media information: Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, Tik Tok, Discord, and Snapchat.
  • Location Information: We use various technologies such as GPS, Wi-Fi, and Bluetooth to collect information from mobile devices as you move through or near our stores.

Information from Other Sources:
We may combine information we receive about you from other sources with your account information or other information we maintain about you to help us correct or supplement our records, improve the quality of our Services to you and prevent or detect fraud. Such sources may include information collected from payment processors, data brokers, marketing companies, anti-money laundering services and data providers, companies that provide services on our behalf, and shipping carriers. We may combine information we receive about you from other sources with your account information or other information we maintain about you. We may use this information consistent with this Privacy Policy.

Expand for more information.

  • Delivery Information: Other examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we may use to correct our records.
  • Business Partner Websites: Account information, purchase or redemption information, and page-view information from business partners who operate their own websites or for which we provide any services.
  • Fraud prevention and investigations: We may collect information about you in connection with investigations into fraudulent or criminal activities on our websites, mobile apps, and in our stores.
How We Use Your Personal Information

3. How We Use Your Personal Information

We use your personal information to provide you products and services, such as to communicate with you, support you, personalize our services, and develop our Services. We may also use information for other accounting, legal, compliance or security purposes.

To provide you products and services

  • Provide products and services that you request such as physical orders or digital goods.
  • Provide relevant and personalized recommendations for products, Services and, promotional offers based on your engagement with us, both online and in-store.
  • Communicate with you through various channels with transactional or promotional information.
  • Enable subscription services, loyalty programs, and other digital services.
  • Allow you to participate in, or arrange, local community events, promotion, and in-store competitions.
  • Administering surveys or questionnaires and to provide rewards or gifts, where applicable.

To provide customer services to you

  • Provide customer service when you need help and/or to improve and optimize your experience with GameStop both in-store and online.
  • Communicate with you through various channels to advise or provide status updates on your order, requests, inquiries, and applications.
  • Support with your loyalty and subscription services.

To market and advertise to you

  • Communicate with you through various channels about our products, services, updates, newsletters, promotions, surveys, and direct mailings.
  • Manage your participation in events and sweepstakes.
  • Publish customer testimonials or photos.
  • Analyze our marketing strategies and trends regarding your use of our website, digital properties, and social media channels.
  • Improve the effectiveness of our product and services, including websites, applications, and marketing campaigns.
  • Send follow-up communications thanking you for your business or inquiring as to your satisfaction.
  • Communicate with you, such as push notifications through our App, to welcome you to a GameStop location or event, show you eligible promotions, including those tailored to your location.

To administer and enhance our brands

  • Administer our products and services.
  • Track the efficacy of our websites, applications, and locations to help us learn more about our visitors' and customers' shopping behavior.
  • Improve our website experience, including for troubleshooting and maintenance purposes.
  • Customize customer experiences on our websites, applications, digital properties and in stores, which may include for advertisements or promotions.
  • Conduct research and internal analytics, develop new products and services, perform market research and data analytics, and analyze our products, services, websites, and applications.

To secure our services

  • Protect against error, fraud, unauthorized transactions, claims and other liabilities.
  • Detecting and preventing fraud and malicious activities on our digital offerings and in your accounts.
  • Enforce the terms of use on our website, applications, other digital properties, and locations.
  • For security and asset protection purposes across GameStop locations.
  • Assist law enforcement and respond to regulatory enquiries.
  • Comply with applicable legal mandates, our policies, or industry standards.

For any other purpose not listed here, with your consent.

In addition to the above purposes, we may collect and summarize customer and visitor information in a non-personal, aggregate format for any purposes, including statistical or research.

How We Share Your Personal Information

4. How We Share Your Personal Information

We may share information we collect with our business partners, advertising companies, and other third parties for the purposes described in this Privacy Policy. As explained in greater detail below, we may disclose certain categories of Personal Information with the types of entities set forth in this section for business purposes (as defined by applicable law) or as required to comply with a legal obligation.

GameStop Corporate Group

GameStop may share Personal Information among our corporate parents, subsidiaries, affiliates or divisions for internal business purposes in accordance with this Privacy Policy.

Service Providers

We may share your Personal Information with third parties to perform services on our behalf such as email distribution, sending marketing communications, servicing products, maintenance of your account, conducting research surveys, verifying and validating information that you have provided to us, delivering products, third-party advertising, perform ad measurement services and providing customer support services. Third parties will only have access to your Personal Information as reasonably necessary to perform these tasks on our behalf and are not permitted to disclose or use it for other purposes.

Third Parties, Affiliates, Marketing Partners

We may use the information that you provide us, or that we collect about you, in connection with the promotion of our products and services and those of our affiliates, including by sending or providing you with offers or promotional information. If you accept an offer from one of our third-party marketing partners, we may share your contact information with them.

Affiliate Programs

We offer an affiliate program through a third-party affiliate manager. This program allows other websites to earn money by directing people (through links) to our Website. If you sign up as an affiliate, your Personal Information (such as website address and related information, email address, mailing and payment addresses, and contact information) is sent to the third-party affiliate manager who activates your affiliate status and pays you based on the sales you generate for our Websites. You may apply for this program using an Affiliate Program application.

Public posting and social sharing

When you post public comments or ratings on our websites, through in-store technologies, on public forums like our social media sites, blogs, and online reviews, your comments are accessible by other members of the public.

Links to Third Parties

Links to third-party websites are provided as a convenience to you. Once you leave our website, we neither control nor have responsibility for third-party sites, their content, or their privacy practices. We encourage you to read the terms and conditions and privacy policy of each third-party service that you access or utilize. Some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our website. Please be aware that you are providing your Personal Information to these third parties and not to one of our websites.

Third-Party Advertising

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other Websites in order to provide advertisements about goods and services of interest to you. Please refer to the “Cookies and Similar Technologies” section for more information.

Credit Programs

We may provide you with the opportunity to apply for an offer of credit in our stores or online. To create a more convenient application process, we may provide information from your customer account to a payment card issuer in order to generate a pre-approved credit offer and/or pre-populate your online credit card application with information from your customer account. By submitting a credit application either in store or online, you acknowledge and agree that we may provide your information to the payment card issuer in accordance with the terms and conditions of the application. For information about the privacy practices associated with your credit application, please contact the credit issuer.

Tournaments

GameStop may allow you to register for tournaments hosted by third parties through our services. If you register for tournaments through GameStop, we may share your Personal Information with the tournament host, and they may use it for internal tracking and analytics. For instance, if you give us your Xbox Live Gamertag for a Microsoft tournament, Microsoft will use that information for internal research or other purposes pursuant to their privacy policy.

Legal Disclosure

We may disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect your rights or safety or that of others, or to protect the security or integrity of our Service.

Sale or Transfer of Business or Assets

Your Personal Information may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets.

Cookies and Similar Technologies

5. Cookies and Similar Technologies

We use cookies and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. This helps us to provide you with the best possible experience when you browse our website and allows us to improve our site.

For detailed information on the cookies and similar technologies we use, the purposes for which we use them, and how to disable them, see below. You can also visit allaboutcookies.org to learn more about managing cookies and similar technologies.

Cookies

We automatically collect information through the use of cookies. Cookies are small text files stored by your Web browser. Cookies allow us to identify and authenticate visitors, track aggregate behavior, and enable important site features (such as storing items placed in your shopping cart between visits). For instance, we or authorized third parties may use cookies to help maintain to help maintain the integrity of video statistics, prevent fraud and to improve the site experience.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to improve your shopping experience as you browse through the site. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to maintain your login information so that your cart and login remain available when you return to the site. We also contract with analytics services and third-party advertising companies to collect similar information for specific purposes. The use of cookies by our partners is not covered by this Privacy Policy.

Web Beacons / Pixels

Web beacons, also called pixel tags or tracking pixels, are invisible images as small as 1x1 pixel in size that are embedded in web pages and emails, requiring a call (which provides device and visit information) to our servers in order for the pixel to be rendered in those web pages and emails. We use pixels to learn more about your interactions with email content or web content, such as whether you interacted with ads or posts. Pixels can also enable us and third parties to place cookies on your browser.

Local storage

Local storage enables a website or application to store information locally on your device(s). Local storage may be used to improve your experience, for example, by enabling features, remembering your preferences and speeding up site functionality.

Other similar technologies

We also use other tracking technologies, such as mobile advertising IDs, device fingerprinting, and tags for similar purposes.

Advertisements on our websites, applications, products, and services

Advertisements that appear on our website are sometimes served directly to users by third-party advertisers with whom we have agreements. They may automatically receive your IP address when this happens. These third-party advertisers may also place cookies on your computer or use other technologies such as JavaScript and web beacons to measure the effectiveness of their ads and to personalize advertising content. Doing this allows the advertising network to recognize your device each time they send you an advertisement in order to measure the effectiveness of their ads and to personalize advertising content. In this way, they may compile information about where individuals using your computer or browser saw their advertisements and determine which advertisements are clicked. Third-Party Advertisers may also serve advertisements to you on other websites, based on their tracking of what content you viewed or interacted with on our Websites, Apps, or other GameStop property. We do not have control over how these third-party advertisers use information from these technologies, nor is that activity is governed by this Privacy Policy. For more information about this practice and the choices you have to restrict the information used by these companies, please refer to the “Your Choices” section of this privacy policy.

Targeted Advertising

Third-party advertising companies serve ads on our behalf across the Internet. They may collect information about your browsing activities through cookies on other sites, and then display targeted ads on various sites that you visit. We may share data collected on our websites and applications may be transferred to third-party advertising partners, such as LiveRamp LiveRamp. This information may also be shared with their demand partners for interest-based advertising.

Social Media

Our Sites include social media features, such as the Facebook "Like" button and widgets, the "share this" widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it. We may post GameStop information on social media sites. Your comments and other reactions will be visible if you respond.

Analytics

We also use cookies and similar technologies to gather information about the success of our ad campaigns and use of our products and services. These technologies include Google Analytics, Adobe Analytics, Adobe Flash, and others.

Location

If you have provided our app or other apps with access to your location, our mobile advertising partners may use your location to target advertisements to you. You can use the location features on your device to disable this targeting.

Mobile App Advertising and Tracking

We may collect personal information from your mobile device, including unique advertising identifiers and the names and IDs of apps you have installed, as well as information about how you use our mobile applications and other unaffiliated applications. We and our partners use this personal information to enable interest-based advertising you receive through our Services and within third-party apps and other marketing channels.

How We Protect Your Personal Information

6. How We Protect Your Personal Information

Security:
We implement reasonable, appropriate security safeguards designed to protect your Personal Information. However, no method or transmission over the internet or electronic system is completely secure, so there is no guarantee that data may not be accessed, disclosed, altered, or destroyed in connection with a breach of our physical, technical, organizational, or managerial safeguards.

Choosing a Password:
When you register as a user and create an online account on our Website, you will be prompted to select a personal password. To maximize your level of protection, you should choose a strong and unique password. You are solely responsible for maintaining the secrecy of your password and any account information.

Your Choices

7. Your Choices

We provide you with choices regarding the various ways we collect, use, and share your personal information.

  • We may send you marketing communications from which you may choose to opt-out
  • We also personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests.

We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.

Accessing, Changing, and Modifying Your Account Information and Settings

We provide many choices about the collection, use and sharing of your Personal Information:

  • If you have registered for an account, you can access, review and manage many changes yourself via your Account Dashboard. Within the Dashboard, you can do things like update your profile information and change your communication preferences.
  • If you have not registered for an account, or the information you are seeking is not available within the Account Dashboard, you can contact us at the details in the “How to Contact Us” section of this Privacy Policy.

Residents of some states may have additional rights to those listed here. These can be found in the “State Privacy Laws” section.

Data Retention and Account Closure

If you wish to close your account, we will keep some of your Personal Information after you close your account to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, or fulfil your request to "unsubscribe" from further messages from us. We will retain de-identified information after your account has been closed, but we will destroy your Personal Information when it is no longer needed for the foregoing purposes.

Right to Choose (Opt-Out)

You may choose not to provide information to us, and most Internet browsers offer some controls over the automatic collection of information from your computer. If you choose not to provide certain information, such as that required to make a purchase, then we may not be able to process your orders or inquiries. If we permit you to update any information that we store about you, we may keep a copy of the previous information for our records.

Marketing Communications opt-out

You may opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link in our emails or adjusting your Communication Preferences in your Account Dashboard. You will continue to receive service-related emails (e.g., order status).

To opt out of direct mail, please submit your request via email at care@gamestop.com, or contact us at 1-800-883-8895, or through chat session. Include your First Name, Last Name, and Physical Address (Street address, City, State, and ZIP Code) in your request.

You may opt out of receiving marketing SMS messages from us by replying “STOP” or adjusting your Communication Preferences in your Account Dashboard.

Interest-based advertising opt-out

You can tell us not to use certain cookies by using our “Cookie Preferences” or “Do Not Sell My Information” tools at the bottom of our e-commerce websites to exercise choices to manage the use of your information through certain types of cookies and similar technologies. These options vary by geographic region and GameStop website.

You may opt-out of our targeted advertising and the targeted advertising of certain providers by visiting the DAA consumer opt-out page at www.aboutads.info/choices. Also, you can generally opt-out of receiving personalized ads from member of the Network Advertising Initiative (NAI) by visiting the NAI consumer opt-out page at optout.networkadvertising.org. Opting out will not mean that you will no longer receive our ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on our online Services.

To withdraw your consent to all Criteo services you can do so by following this link. You may opt-out of LiveRamp Opt-out targeted advertising by following this link.

App opt-out tools

You may use the DAA's AppChoices program to opt-out of certain interest-based advertising in apps (see youradchoices.com/appchoices). Further information on opting out on mobile devices can also be found on the NAI’s website (thenai.org/opt-out/mobile-opt-out).

You may also select a system level advertising preference feature on your device to opt out your device from interest-based advertising in apps. On Apple iOS devices, system level advertising preference may be accessed via Settings – Privacy – Advertising – Limit Ad Tracking. On Android devices, open the Google Settings app from your app drawer or from your operating system's settings menu, tap Ads, and select "Opt-out of Interest-based ads”.

Browser Opt-out tools

Most browsers allow you to control cookies through their settings, which may be adapted to reflect your consent to the use of cookies. Further, most browsers also enable you to review and erase cookies, including GameStop cookies. To learn more about browser controls, please consult the documentation that your browser manufacturer provides.

Analytics opt-out

You may opt-out of Google Analytics by following this link, and you may opt-out of Adobe analytics by following this link. You can also manage your privacy settings for Adobe Flash player by visiting the Website Storage Settings Panel and the Global Storage Settings Panel.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser initiated DNT signals.

State Privacy Laws

8. State Privacy Laws

Your California Privacy Rights

The California Consumer Privacy Act of 2018 (“CCPA”) provides certain rights to residents of California. This section of the Privacy Notice applies if you are a natural person who is a resident of California (“California Consumer”) and uses our Services. This notice supplements the information in the Privacy Policy. Certain terms used below have the meanings given to them in the CCPA.

The following sets forth the categories of information we collect and purposes for which we may use California Consumers’ Personal Information.

Categories of Personal Information We Collect About You

Depending on how you interact with us, GameStop may collect categories of information about you as summarized in the table below. The following table also describes how we collect and use such categories of Personal Information. These categories of Personal Information are also shared with third parties as described in our main Privacy Policy.

Categories of information collected Sources of Personal Information Purposes of use*
Identifiers and Contact or Registration Information, e.g., name, email address, postal address, phone number, wireless device address, account username or screen name, and password.
  • From you
  • Our affiliates
  • Social media networks, in accordance with your privacy preferences on such services
  • Data Brokers
  • Providing Our Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Protected Class Information, e.g., gender, race, marital status (Demographic information)
  • From you
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Health, Biometric, or Sensory-Related data, e.g., physical characteristics or description, audio or visual information, or medical information
  • From you when you upload a photo to our Websites
  • When you visit our stores.
  • Social media networks, in accordance with your privacy preferences on such services
  • Providing Direct Services
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Financial Information, e.g., credit or debit card number, verification number, expiration date, payment account number
  • From you
  • Third party payment processors
  • Third party fraud prevention service providers
  • Providing Direct Services
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Commercial Information, e.g., delivery information and information about your transactions and purchases with us
  • From you
  • Our affiliates
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
User-generated content, e.g., photos, videos, audio, any information you submit in public Business forums or message boards, and feedback or testimonials you provide about our Services
  • From you
  • Social media networks, in accordance with your privacy preferences on such services
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Customer service information, e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; summaries or voice recordings of your interactions with customer care
  • From you
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Device Information and Device Identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers
  • Automatically from you
  • Third party payment processors
  • Data Brokers
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations
Internet Connection and Usage Data, e.g., information about files you download, domain names, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, and other similar information
  • Automatically from you
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Third Party Advertising
  • Legal Obligations

 

Geolocation, e.g., city, state and ZIP code associated with your IP address or derived through Wi-Fi triangulation; and, with your permission in accordance with your mobile device settings, precise geolocation information from GPS-based functionality on your mobile devices
  • Automatically from you
  • Third party payment processors
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Third Party Advertising
  • Legal Obligations
Other Information, e.g., any other information you choose to directly provide to us in connection with your use of the Services
  • Social media networks, in accordance with your privacy preferences on such services
  • From you when you participate in questionnaires, surveys, or contests
  • Providing Direct Services
  • Advertising and Marketing
  • Administration
  • Security
  • Customer Service Activities
  • Legal Obligations

 

*see “How We Use Your Personal Information” above for more details)

CCPA Consumer Rights

Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what Personal Information we collect, to delete that information, and to opt-out of the sale of your Personal Information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

Right to Request Access to Your Personal Information

California residents have the right to request that we disclose what categories of Personal Information that we collect, use, or sell. You may also request the specific pieces of Personal Information that we have collected from you. However, we may withhold some Personal Information where the risk to you or our business is too great to disclose the information.

Right to Request Deletion of Your Personal Information

You may also request that we delete any Personal Information that we have collected from you. However, we may retain Personal Information necessary to (a) protect our business, systems, and users from fraudulent activity, (b) to address technical issues that impair existing functionality, (c) ensure that we or others can exercise their free speech or other rights, (d) comply with law enforcement requests pursuant to lawful process, (e) for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations. Additionally, we need certain types of information so that we can provide our Services to you. If you ask us to delete it, you may no longer be able to access or use our Services.

Right to Opt-out of the Sale of Your Personal Information

For more information refer to the ‘Sale of Your Personal Information’ section.

Right to Non-Discrimination

We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.

How to Exercise Your Access and Deletion Rights

California residents may exercise their California privacy rights by submitting a request to the “Individual Rights” icon below or contacting us via one of the methods in the “How to Contact Us” section.

Individual Rights, Powered by TrustArc

Authorized Agents

You may designate an agent to make requests to exercise your rights under CCPA as described above. We will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.

Verifying Requests

For security purposes, we will verify your identity – in part by verifying your email account or requesting certain information from you - when you request to exercise your California privacy rights. Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate.

CCPA Metrics 2021

  Received Fulfilled Identity Verification Expired Denied Mean Duration (days)
Requests to know that the business received, complied with in whole or in part, and denied 36 21 8 7 33.8
Requests to delete that the business received, complied with in whole or in part, and denied 255 219 33 3 25.3
Requests to opt-out that the business received, complied with in whole or in part, and denied 2774 2682 92 0 0

Sale of Personal Information

We do not sell your personal information in exchange for money. We may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our websites and applications in exchange for non-monetary consideration (such as an enhanced ability to serve you content and advertisements that may be of interest to you). California law defines sale broadly. Depending on the product/services you use and how you use them, we may have sold (as defined under the CCPA) the following categories of information about you in the last 12 months to categories of third parties such as data analytics providers and advertising networks: Connection or usage data, Cookie or device ID, browser or device fingerprints, Geolocation information, Commercial information, and Inferences drawn from browsing history.

More information on opting out of the sale of your personal information is available here

If you are a California resident and would like to opt out of the sale of your information you may do so by pressing the “Do Not Sell My Personal Information” button below.

Expand for more information

When you opt-out we will place a cookie on your device to identify and register your preference. This only applies to the browser you were using and only for the device you were using at the time you registered your preference. If you access GameStop websites from other browsers or devices you will also need to make this selection on each browser and device. If you clear cookies on your browser after opt-out, your browser will no longer remember your preference, and you will need to reset your preference.

If you turn on the Global Privacy Control (GPC) in participating browser systems to opt out of the sale of your personal information in your browser and we receive that signal from the GPC, we will honor your setting for that browser. You will need to turn this on for each browser you use. To learn more about the GPC, visit the Global Privacy Control website.

For our mobile application, go to the “Do Not Sell My Personal Information” page in the About/Feedback menu in the mobile app. You may also select a system level advertising preference feature on your device to opt out your device from interest-based advertising in apps. On Apple iOS devices, system level advertising preference may be accessed via Settings – Privacy – Advertising – Limit Ad Tracking. On Android devices, open the Google Settings app from your app drawer or from your operating system's settings menu, tap Ads, and select "Opt-out of Interest-based ads”.

Minor’s Opt-In to Sale
We do not knowingly collect or sell Personal Information from minors under 16 years of age. To the extent we have actual knowledge that we have collected Personal Information from an individual between the ages of 13 and 15, we will not sell that information without obtaining consent.

Notice of Financial Incentive

GameStop may provide special offers and benefits to customers who participate in our Loyalty Program or sign up to receive communications from us via email, text, chat, and social media. The information we request from customers when they sign up may include the customer's email address or phone number as well as name, partial birthdate, product preferences or other information that allows us to tailor our communications. These incentives may result in differences in our prices or services offered to consumers and may include lower price for goods and services (e.g., discounts and other promotions).

Please note that participating in any financial incentive program is entirely optional and participants may withdraw from the program at any time. Customers may opt-in online or in stores and can opt out of the programs at any time by contacting by using the unsubscribe methods provided for that communication channel such as unsubscribe links in email messages.

Each financial incentive or price or service difference related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realized by rewarding brand loyalty and repeat purchases. We calculate the value of the offer and financial incentive by using the expense related to the offer.

Other California Rights

Shine the Light Disclosure:
The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of Personal Information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your Personal Information with third parties for their own direct marketing purposes.

Right to Remove Posted Information - (California Minors):
If you are under 18 years of age, reside in California, and have a registered account with GameStop or the PowerUp Rewards™ Program, you have the right to request removal of unwanted information that you publicly post on the GameStop Websites. To request removal of such information, you can contact us using the methods outlined in the “How to Contact Us” Section. Upon receiving such a request, GameStop will make sure that the information is not publicly available on our Websites, but the information may not be completely removed from GameStop systems.

Information for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

If you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of the sale of your information by the “Cookie Preferences” link at the bottom of the webpage.

Children's Privacy

9. Children's Privacy

Our Services are designed for and directed at people 13 years of age or older. We do not knowingly collect information from children under 13. If GameStop learns that a child under the age of 13 has submitted personally identifiable information online, it will take reasonable measures to delete such information from its databases and to not use such information (except where necessary to protect the safety of the child or other as required or allowed by law). If you become aware of any Personal Information we have collected from children under 13, please see “How to Contact Us” for our contact information.

For additional tips on how to help children stay safe on the Internet, we recommend that you review information published by the FTC here.

How to Contact Us

10. How to Contact Us

If you have questions about how we collect, store and use Personal Information, please contact us at the below communication options. However, if you have customer support questions please contact us at: customerservice@gameinformer.com.

Consumer Rights Webform:

Individual Rights, Powered by TrustArc

Email:
USConsumerRequests@gamestop.com

Phone:
1-866-323-2321

Mail:
For the Attention of Gamestop.com Guest Service
625 Westport Parkway
Grapevine, TX 76051