News

Ouya Offering Store Credit To Dissatisfied Customers

by Kyle Hilliard on Aug 03, 2013 at 11:25 AM

Ouya has had some issues since its launch. Some backers who were promised early consoles didn't receive their devices until post-launch. Other received incomplete packages, or no response when reaching out to customer service. Ouya has heard the complaints, and founder Julie Uhrman is offering store credit to anyone who has experienced issues with their console.

If you feel you’ve had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.

If you're a Kickstarter backer, you should be receiving a message soon with instructions on how to redeem your $13.37 in Ouya store credit.

Head to page two to see the full message from Ouya founder Julie Uhrman.

 

Our Take
You have to wonder if an additional incentive to give Ouya players credit is to encourage players to explore the store. Right now, Ouya players simply aren't buying games. Only 27% of owners have bought games on the store. Offering store credit is a way to get players to take a look, buy a game or two, and hopefully come back for more.

To our beloved backers,

It’s been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality.

It wasn’t OK that some of you—our most loyal supporters—didn’t get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you’ve played on, putting up with our bumps and bugs as we work to get better every day.

That being the case, we want to do more than tell you how much we appreciate you—we want to show it.

If you feel you’ve had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $13.37 to use toward any purchase(s) on DISCOVER.

If you are annoyed with us, we hope this is a first step to winning back your

And for those that are loving on us, love on.

We’ve learned a lot over the past year and we’re going to continue making OUYA better every day!

Play on,

Julie