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[Update] Sony Says It Pulled The Plug On PSN/Qriocity

by Jeff Cork on Apr 24, 2011 at 12:45 AM

Update: A Sony representative has posted about the PSN/Qriocity suspension on the PlayStation blog, saying that the company is essentially rebuilding its online system. Patrick Seybold, senior director of Sony's corporate communications and social media, says that the process is time consuming but necessary, and he thanks Sony's customer's for their patience.

"We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online," wrote Seybold. "Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

"We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available."


Original story:

The PlayStation Network has been down for more than 48 hours now, leaving consumers confused, concerned, and upset. Last night, a Sony representative attempted to shed a little light on the situation through a post on the official PlayStation blog. In it, he says that Sony decided to temporarily shut down the PlayStation Network and Qriocity in response to external attacks on its networks. The move will allow for a more thorough investigation of its network security.

"An external intrusion on our system has affected our PlayStation Network and Qriocity services," wrote Patrick Seybold, senior director of Sony's corporate communications and social media. "In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share."

The company faced attacks from hacker groups earlier in the month following Sony's legal threats against people who worked to circumvent the PlayStation 3's built-in security. Those attacks were later called off, though it's clear they had some effect.

Regardless of the issue's root, the timing is incredibly unfortunate, with the recent releases of multiplayer focused games Mortal Kombat and Portal 2. Here's hoping the issue is resolved quickly, and that Sony does a better job communicating what is going on with its customers.




Thanks to pad smash for the tip!