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Hello Games Says It's "Working Hard" To Resolve No Man's Sky PC Issues
After a troublesome launch on PC yesterday that resulted in "mostly negative" reviews on Steam, No Man's Sky developer Hello Games has swiftly acknowledged the problems, stating that they are "working hard" to resolve them. PC players have noted serious problems, from framerate drops on powerful GPUs to frequent crashes.
As of yesterday, Hello Games detailed a post on its Steam page for No Man's Sky, which notes that the team is aware of the issues. It outlines how players can reach out to the team to report bugs or receive support as quickly as possible. For example, Hello Games has added an update to its support page that cites common issues, and a new auto-response via email which suggests quick fixes.
You can head to the Steam page, or read below, to view the post:
Whilst many people are enjoying No Man's Sky, we are tracking several issues, and we’re working hard to resolve them as quickly as possible.
1. We have updated our support page with some common issues and workarounds http://www.no-mans-sky.com/2016/08/pc-support/
2. We have updated the auto response from support@hellogames.co.uk to help suggest common fixes, and help gather better info
3. We have filed tickets for everyone who has mailed support and are responding to them in turn.
4. We have gotten back to a lot of people already, who were trying to run the game significantly below min spec.
5. Additionally your bug reports have shown us a handful of key issues we are working to resolve
We’re pulling an all nighter to get through as many issues as soon as possible. Please try to be nice :)
We have been working to get back to people on our three most common crashes on start up:
• Running the game with an Intel card. This is not supported
• No Man's Sky is an OpenGL 4.5 game, and requires latest drivers on most cards, please update
• VC++ Redist 2010 was not included by default. We have updated in a patch, please restart
We are going to create an experimental branch with hot fixes for these most common known issues:
• Shader Cache issue – means that framerate is initially stuttering on some cards. Whilst it resolves itself over time (~1 hour of play), we will fix this issue in a patch.
• SSE 4 – for CPUs that do not support SSE 4, it is causing the game to crash on boot (some of these area technically below min spec, but we don’t want it to crash!)
• Mouse controls jitter on foot – this caused by a combination of certain resolution and GFX card. A fix is in progress.
Some players who have filed a support ticket will begin to be directed towards the experimental branch whilst we test solutions to these issues.
If your issues are not listed above please do mail support@hellogames.co.uk
The latest Twitter update from founder Sean Murray this morning states that the team is still hard at work as they test some fixes for older AMD Phenom CPUs and others.
It's been a very long night, a lot of the team are still here though! We are currently testing fixes for older AMD Phenom CPUs + more :)
— Sean Murray (@NoMansSky) August 13, 2016
Although No Man's Sky has had a shaky PC launch, this version of the game came with some added settings, such as remapping the controls and changing the field of view. The PlayStation 4 launch, in comparison, was smoother as it hit with a day zero patch.
[Source: No Man's Sky on Steam]
Our Take
I've been playing No Man's Sky on PlayStation 4, so I haven't experienced any of these issues firsthand. However, from crashes to frame rate drops, these are issues that can really largely disrupt the experience. It sounds like the Hello Games team is tackling the issues as quick as they can.
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