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Here's How To Redeem Your Halo 5: Guardians Collector's Edition Code For A Physical Disc

by Joseph Knoop on Oct 05, 2015 at 11:55 AM

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Details have finally emerged about Microsoft’s plan to supply Halo 5: Guardian’s Limited Collector’s Edition buyers with a physical disc instead of the originally supplied download code. Buyers will be able to trade their codes from October 20 through November 1.

After significant outcry from fans about the lack of an actual disc to accompany the Limited Collector’s Edition’s tangible assortment of items (including a Steelbook case, statue, and more), Microsoft and 343 have instituted an online contact option for players looking to make the trade. To register your trade, you’ll need to go to Microsoft’s Contact Us page, select “chat with Microsoft support” to speak with an agent, and inform them that you want to exchange the download code for a physical copy of the Halo 5: Guardians disc. After that, you’ll be expected to supply the agent with your Xbox gamertag, your email address, the 25-digit download code, and a physical address for shipment.

Microsoft states that players who make the trade should expect their physical discs to arrive within three to five business days. The disc should be accompanied by additional collector’s edition material, including the Warzone REQ bundle and Halo: The Fall of Reach animated series. Just make sure you don’t activate the download code before making the trade, which renders you ineligible for the physical disc swap.

A Microsoft representative previously told us that the collector’s edition originally included the download code so players would have the “benefit of pre-downloading to be ready to play on launch day.” The collector’s edition is set to be released on October 20, one week prior to the official launch date of October 27. For more on Halo 5, read our coverage from the July 2015 issue.


Our Take
It's nice to see Microsoft listen to what the customers want, and a physical copy of the game certainly belongs on the shelf if you're spending $250 for this collector's edition. That's going to be a lot of trades coming through the week, though, so it may not bode well for a timely response from customer support.