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[Update] Konami Decides To Share MGS V Updates On All Social Channels, Servers Still Down

by Mike Futter on Sep 03, 2015 at 06:35 AM

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Update: Following our story going live, Konami indicated that it will be sharing updates on all of its different language social channels after all. The publisher addressed the matter via Twitter.





Original Story:

Metal Gear Solid V: The Phantom Pain has been out for three days, and during that time the servers have been a mess. On launch day (September 1), the publisher turned off some features to improve performance. That didn’t solve the problems.

We’ve been trying to get an official update on server status since Tuesday. Finally, we know where we can look.

Konami’s English language Twitter account won’t be carrying the updates. The company suggests that we follow the Japanese version to see updates as soon as they are available.

Alternatively, there’s a website we can visit that includes a listing for all five platforms. Right now, all servers are offline and undergoing maintenance. That page also carries an apology for the issues.

“We sincerely apologize for the current difficulties in connecting to online features,” Konami says. “We are currently looking into the problem and working on solutions. For the time being, please continue to enjoy the main game while you wait.”

At this point, we have had success uploading our saves from Ground Zeroes server (which wasn't working before), though F.O.B. functionality remains affected. We’ll keep you updated as the Metal Gear Solid V server situation continues.  

[Source: Konami]


Our Take
How hard is it for Konami’s North American and European PR/social media teams to put out a tweet on the other channels? Limiting this to Japanese social media seems like an oversight that should have been corrected before the mistake happened.