News

Konami Is Telling Its Japanese Customers MGS V On Xbox Will Take Longer To Fix

by Mike Futter on Sep 03, 2015 at 09:50 AM

Metal Gear Solid V: The Phantom Pain is having launch issues on all five platforms. But it seems that problems with the Xbox versions are more severe than release week congestion.

As you can see in the image below, the server status page is presented in both English and Japanese. There is one key difference, though. 

The Japanese text includes a bit in red that references Xbox One and Xbox 360. Roughly translated, the note says that early resolution of the problems on those platforms has been difficult. Players should allow several days for a fix.

This was brought to our attention after a number of players on Xbox One indicated that they have had no success connecting online since launch. Players told us they had the game pre-loaded and were attempting to upload and retrieve Ground Zeroes saves from the moment the game unlocked with no luck. 

While working on the previous story about how Konami is communicating server updates, we noticed that Chrome had automatically translated the Japanese text. Because we wanted to have a higher level of confidence, we secured translations from two individuals. These independent translations bring us to the same point: Something is going on with the Xbox versions that is different from the other platforms, and those will take longer to investigate and repair.

We’ve reached out To Konami about this, as it seems like a glaring omission from the English translation. We’ll update should we receive a response.

[Source: Konami]

 

Our Take
Konami’s communications regarding the server issues have been poor for the past few days. Finding out that there is more to the story not being shared with Western gamers brings this to a new level. If there’s a problem with the Xbox versions worldwide, Konami needs to explain in English what’s going on and how long repairs will take.

We do need to acknowledge that this might be a regional issue and not something present in all versions of the Xbox One and Xbox 360 software, preventing the need for communication to Western players. It also might be that the drastically lower install base for Xbox hardware in Japan might have made it a lower priority.