[Update] Microsoft Reports All-Clear On Xbox Live Black Screen Error

by Mike Futter on Aug 03, 2014 at 02:42 AM

Update: (August 3, 2014 @ 8:42 a.m. Eastern): After two days of Xbox Live issues resulting in a black screen error for many Xbox 360 (and some Xbox One) users, Microsoft is reporting the problem is fixed. The Xbox support page has been updated, removing the problem for this list of service alerts.

Original Story (August 1, 2014 @ 10:46 a.m. Eastern): 

Xbox Live has been having some problems lately, but the issue currently plaguing the service is something we haven’t seen before. The Xbox support page reports that Xbox 360 users are experience a black screen when launching games and applications.

The trouble facing the service has been going on since Thursday night, but it comes on the heels of other Xbox Live issues from last weekend. We’ll keep you posted as the service updates come in.

[Source: Xbox Support]


Our Take
Xbox Live has largely been a stable platform, especially through most of the Xbox 360 era. The frequency of these outages and interruptions is uncommon and bit alarming. This latest service issue is especially troubling. It’s one thing to not be able to play online or sign-in, but to not be able to access content at all is especially problematic.