Microsoft is offering pro-rated refunds to customers because of the upcoming changes to Xbox Live policies. Yesterday, the company announced Netflix, Twitch, and other streaming services will be free to all console owners following an update next month.
Those who wish to cancel their memberships at that time will receive a pro-rata refund relative to the cancellation date and the end of the subscription. Free and trial memberships aren’t eligible, of course. Refunds will take six to eight weeks to process.
In order to request the refund, visit the Xbox contact page after the June update goes live changing the paywall.
[Source: Microsoft]
Our Take
This is the right decision for Microsoft, as there are those who subscribe to Xbox Live (or are at least influenced) by the old policies. I’d be interested to hear from you whether you plan to keep Xbox Live following this change or if you’ll be moving to a free account.