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Steam Now Allows User-Initiated Pre-Order Cancellations

by Kyle Hilliard on Jan 26, 2014 at 08:43 AM

In the past, in order to cancel a pre-ordered item on Steam users had to contact Valve. Now, if Steam users change their minds about pre-purchasing a game, they can cancel it with little fuss.

If you pre-order an item, a prompt now appears next to game offering the option to "Refund an item." You no longer have to get in touch with customer support to initiate a refund on purchased, unreleased games. It's unclear if the money returns to your Steam wallet, or directly to your bank account.

Valve didn't make a formal announcement of the new feature. Instead, the new "Refund an item" button was noticed by Steam users and discussed on the Steam forums.

[Source: Steam Forums, via Polygon]


Our Take
This seems like one of those features that probably should have always been present on Steam (and competing digital download services), but I am glad to see it appearing now. Better late than never.