[Update] EA Retracts Statement On Instability Caused By Sony’s 1.5 Firmware Update

by Mike Futter on Nov 15, 2013 at 09:10 AM

Update #2: An EA representative responded to a request for comment, telling us that the help message was "posted in error." EA recommends that players visit Sony's website for answers about connectivity and for the latest updates.


Update #1: EA has removed the help page that used to carry the statement below.


Original Story:

EA has stepped forward to address some reports of freezing and crashing with PlayStation 4 games. The publisher has identified the 1.5 firmware update, which enables many of the PlayStation 4’s features, as the culprit.

“This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player's console and their TV Screen,” EA writes. “Unfortunately since it's an issue with Sony's firmware, it requires a new update to fix it. Sony is working to resolve the issue as quickly as they can. They will update their System Update page as new versions are made available, and we will keep this page updated as we find out more.”

We’ve reached out to Sony for comment on this. We’ll update as more information is available.

[Source: EA]


Our Take
EA is taking a bold step to distance itself from software problems. While it’s true that that the new firmware came in very close to launch, I’m surprised by the sweeping accusation that it’s a hardware/firmware issue as opposed to a problem with EA’s games.