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Warner Bros. Montreal Details Upcoming Batman: Arkham Origins Fixes, Apologizes

by Mike Futter on Nov 01, 2013 at 07:25 AM

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Batman: Arkham Origins’ release hasn’t been entirely smooth. Players have been encountering issues across platforms that have inhibited progress.

A new statement has been issued on the company’s website acknowledging the problems and apologizing for the inconveniences. “It has come to our attention that there are issues that are negatively impacting the experience for some players,” Warner Brothers writes. “The team has been working around the clock to review, validate and pinpoint the problems that have been reported and we have identified three main issues which we are tackling first, and are listed below.  For these issues, we expect the software update to be available within the next week.”

The issues span all platforms, but the Xbox 360 version seems to be suffering the most. Here’s the complete list:

Infinite Falling/Falling Out Of World – All platforms
Some players have been stuck in an endless loop of falling, making it impossible to complete certain missions and progress through the single-player campaign.  We believe we have identified the issue and are currently testing the software update, which will push most players back to their previous save so that they will not be stuck in an infinite loop.

Unable To Continue Story – All Platforms
Some players can see their story progress in the main menu, but once they choose the story slot they don’t see an option to “Continue” and only “New Game” shows up. This issue should be resolved and the “Continue” option will once again be available.  

FreeFlow Focus mode not unlocking upon reaching “Shadow Vigilante” rank 3 will be fixed – All Platforms
Specific to the PC, an update that addresses the above issues, as well as the following, recently went live:

Fix for progression blocker keeping some players from navigating through the vent in the Burnley tower.

We have not yet solved the following rare issues and are continuing to investigate.

Corrupted Saves – Xbox 360 only
Players have reported losing their saved game to data corruption.  Specifically, when you try to choose a story slot to continue, it says “Corrupted” and if you select it, an error message appears which says, “The save is corrupt. Please delete it.”  We believe we know what is causing this and need a few more days to validate before pushing a patch through.

Ongoing Crashing/Freezing Issues – Xbox 360 only
Players have reported recurring crashing and freezing while playing the game. We have been working hard to track down and resolve the problem as quickly as possible.  We believe we know what is causing these issues and need a few more days to validate before pushing this patch through. In the meantime, some players have managed to avoid the freezing by disconnecting their console from the Internet while playing.

The problems have been filling the company’s forums, with players unhappy about the persistent errors. “We sincerely apologize for any inconvenience caused and thank you all for your patience as we work to resolve the issues,” Warner Brothers says. For more on Batman: Arkham Origins, check out our review.

[Source: WB Games]


Our Take
I’ve experienced some of these problems on the Xbox 360. I’ve had game freezes (but no save corruption, thankfully). I’ve also had some odd errors that have prevented fast travel. I’m enjoying the game so far, but I’m hesitant to keep playing given the corrupt save issue.