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Microsoft Responds To Xbox Live Phishing Scams

by Jim Reilly on Jan 06, 2012 at 01:39 PM

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Microsoft claims the recent string of overseas phishing attempts against Xbox Live members is not a result of the service being hacked.

One such phishing scam was detailed on a Tumblr blog called “Hacked on Xbox.” User Susan Taylor had her Xbox Live account illegally accessed by someone who apparently then purchased a Family Gold Pack under her name and gifted points to other accounts that are later sold through online auctions.

In total, Taylor lost $300 from her PayPal account and has since been refunded for her troubles.

“Microsoft can confirm that there has been no breach to the security of our Xbox Live service. In recent cases, some Xbox Live members appear to have been victims of malicious scams,” a spokesperson said. “Unfortunately this is something that affects many Internet based services.

“The online safety of Xbox Live members remains of the utmost importance, which is why we consistently take measures to protect Xbox Live against ever-changing threats.  However, we are aware that a handful of customers have experienced problems getting their accounts restored once they’ve reported an issue,” the company added.

“We are working directly with those customers to restore their accounts as soon as possible and are reviewing our processes to ensure a positive customer support experience.”

[Souce: Kotaku]