Please support Game Informer. Print magazine subscriptions are less than $2 per issue
Sony Exchanging Defective PlayStation 4 Units Immediately
We reached out to Sony today to find out more about the reports of defective PlayStation 4 units. As we mentioned last week, Sony estimates hardware failures at 0.4 percent.
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative tells Game Informer. “We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged”
We inquired about repair and replacement times for those consumers that choose to approach Sony directly rather than attempt a fix through a retailer. The representative gave us some good news. “SCEA is exchanging units with new replacements for those who call our support line,” he says. “The exchanges are immediate with expedited shipping.”
Our Take
Defective units are a fact of any mass market electronics launch, and having it fixed quickly is the second-best thing to not needing repair or replacement at all. If your retailer can’t help you with an immediate exchange, call Sony support and you should be up and running quickly.
I’d like to ask you to support Game Informer’s continued coverage of games with a subscription. For less than two dollars per issue, we mail you a full year of 10 print magazines, each with cover stories and preview features filled with exclusive details about the most exciting upcoming games. We profile and interview game creators. We look back on the rich history of gaming, and we celebrate what’s next.
Here on the website, we offer much of our content for free, including game reviews, daily news, videos, event coverage, and more – all with minimal ads.
We do so with a small editorial team, alongside contributing paid writers from around the world – over 65 individuals from 9 countries around the world, just in the last couple of years.
It’s not possible without support.
In a time when game makers and games coverage have faced hard struggles and layoffs, the future of this 30+ year magazine and community is at risk. Our new standalone magazine subscription is the number one way you can keep us alive – and we believe you’ll get a pretty fantastic gaming magazine in your mailbox every few weeks for your trouble.
Thank you.
