The lights are on
Please use the FAQ section below for the mostly commonly seen problems, if you still have questions and concerns, please contact us at:
email@example.com or firstname.lastname@example.org
You can also contact us by phone: 1-866-844-GAME
To submit suggestions and feedback, please email us at: email@example.com
Android Tablet Help Expand Section Collapse Section
Expand Section Collapse Section
I have a Nexus 10, everything appears blank
As of June 14, 2013, only the July and June 2013 issue is compatible with the Nexus 10, we will be republishing back issues up to at least December 2012 in the next few weeks to accommodate Nexus 10 readers, sorry for the inconvenience.
What Android device does GI support
As of June 2013, the Game Informer Android app will run on any Android tablet 1024x768 pixels or higher. But please do note that for the most optimal viewing experience, a tablet 8.9" or larger is recommended. To determine if the viewing experience is acceptable for you, please download our app and view the free issue that is currently available
Another option you can consider in the meantime, we are participating in the new Google Play Magazines app or Zinio Newstand, the content is a replicate of our print edition. It is available on smaller tablets and phones. Although they’re two separate products, and we can’t merge your subscriber account right now, you could download that app and purchase the single copies while you’re waiting.
Do you offer an epub print version of your magazine in digital format?
Not at the moment, but if there are enough demand for it,we will consider providing this to our reader in addition to the media-rich interactive edition.
I am stuck on the How-to screen
If you are presented with the How-to page when you launch the app, please press and hold your finger on the screen until the on-screen menu appears, you will then have the option to go to the store, library or sign-up to your account if you are a subscriber.
The magazine does not fit the entire screen
As of GI app version 1.0.5, your issue should now fit the height of your screen, letterbox on the left and right is normal as our magazine's format's aspect ratio is 4:3.
I have an HD tablet, the content appears soft
As of GI app version 1.0.5, your issue should scale to fit the height of your screen, but at the moment, most back issues are published in regular resolution, not HD resolution, so when the content is scaled, they will appear soft. As of June 15, 2013, The July and June 2013 issue of Game Informer is available in HD format, however, due to the increased resource demand of HD content, your tablet may struggle to render the pages, if that is the case, please continue using the regular resolution content.
My issue gets stuck importing or takes forever to import
Please check that you have a strong wifi connection, and then let it run. It will take a while to fully download, as we’ve chosen to embed lot of videos, which of course pushes up the file size.
We are aware of a bug that will randomly appear if your device sleeps during the downloading or importing process, although this has been resolved for the most part in the latest build since version 1.0.4, it may still take some time to import the issue to your tablet.
I can access the menu, but I am not seeing anything on the store or library
Please try to clear the application's data and cache in the Android's setting and relaunch Game Informer app
As a subscriber to GI, will I be able to download the Google Magazine edition?
As of June 2013, The Google Magazine edition is still separate from the GI subscription offering, we will keep you posted when the status has changed.
I can't sign in
Digital subscribers get full access to the monthly tablet app. If you are a current digital subscriber and have created a username and password on gameinformer.com, here are the steps to follow in order to sign in and see your issues on your Android tablet:
1. Tap the upper right corner to access “My Account”
2. Please use the username and password you created on Gameinformer.com
a. If you need help with your password, please click here to have it emailed
b. If you need help remembering your username, please give us a call at 612-486-6100
3. Tap “Sign in”
If you’d like to switch from a Print subscription to Digital, you can go here to make the change.
What does the "Archive" button actually do?
The "Archive" button that appears next to each issue cover in the library actually removes that downloaded issue from your tablet, so if you want to free up some storage space, or you need to download an updated version of the issue, use can use Archive function.
I can't bookmark anything
This is a bug we are aware of, we've forwarded this to our developer and hopefully bookmarks will be available again soon.
iPad Help Expand Section Collapse Section
I am stuck on loading...
While rarely happens unless your Wi-fi reception is poor, it you are stuck on loading...you can try the following:
1. quit the Game Informer app completely (not just closing it, you can do this by double-tapping the iPad's home button, tap the "x" on the Game Informer app to quit)...power off your iPad and restart, relaunch the app and see if you can re-download the issue. Y
2. uninstall the Game Informer app and reinstall.
How do I access the menu system?
Please press and hold your finger on the screen, the menu will appear on the bottom of the tablet
I am not seeing any new issues in the library
Please completely quit your Game Informer app, you can do this by double-tapping the iPad's home button, tap the "x" on the Game Informer app to quit, then relaunch Game Informer app in the Newstand
Digital subscribers get full access to the monthly tablet app. If you are a current digital subscriber and have created a username and password on gameinformer.com, here are the steps to follow in order to sign in and see your issues on your iPad:
1. Tap “My Account”
I can't see any issues
Once you are signed in (see the “I can’t sign in” help issue above)
1. Tap “Library” to see available issues
Note: Since each issue is especially created for iPad viewing, you’ll see issues beginning with the July 2012 issue going forward.
I cannot hear sound on embedded movies
The most likely reason is you have audio set to mute on your iPad, to check if this is the case, please double-click on the home button, scroll all the way to the left, if you see an audio icon that has a slash on it, tab to disable mute, and you should be able to hear sound.
GI PC/Mac Digital Version Help Expand Section Collapse Section
I signed up and I’m not receiving my digital copies
First, check junk and spam folders. Subscription emails are sometimes routed there accidentally. Add Gameinformerfirstname.lastname@example.org to your “safe senders” list.Second, ensure the email that you’re checking is the email you signed up with at the store. (You can always access your digital issues directly at gameinformer.com under the “magazine” and “read current issues” tabs as well).
I don’t see a launch button / the digital email brings me to the subscribe screen / I’m unable to view my digital copies
First, ensure you’re logged into your Game Informer account.
Second, verify the email associated with your Game Informer account matches the email you signed up for your digital issues with. Check the email your digital notification arrives at, and update the email associated with your Game Informer account to be the same. Steps for updating Game Informer online email can be found here: http://www.gameinformer.com/digimag/faq.aspx.
I forgot my username / password
Head to the following link to reset your password, as well as view the login name associated with your account.http://www.gameinformer.com/user/emailforgottenpassword.aspx
I see a gray screen / the magazine doesn’t appear to load
First, try an alternate browser. If Firefox gives you a gray screen, try Internet Explorer or Chrome and vice versa. Ensure all Adobe Flash components and drivers are up to date on any browser you use.If this does not work, please try logging out of your Game Informer online account, clear your computer's cookies / cache and log back in. Attempt launching again.
I want my digital issue delivered to a different email address
Email email@example.com and request an email update. Include your complete name, address, the email your digital issues are currently sent to, and the new email you’d like to use.
If you've tried all of these steps and are still having trouble getting your issues, email the above address with your problem.