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digital subscription not working!

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  • I just renewed my gameinformer subscription through gamestops poweruprewards. I did everything right but it will not let me reqd my magazine. Every time I try it tells me I have to subscribe again. I am pissed off. All I want to do is read my digital content in peace!!

  • Can you post a few more details about the problem you are seeing?

    If you haven't already, you need to link your gameinformer.com account to your subscription.  You should be prompted to do this automatically when you try to read the magazine.

  • I too, am having problem.

    You want details... You got 'em: My app absolutely refuses to acknowledge my subscription. After logging in and relogging in about 1,500 times... finding out that your website won't allow me to paste in my subscriber number on an iPad (it went into the clipboard just fine, but heaven forbid I should be able to get a Paste option! I had to get a piece of paper, write it down, and manually type it in lest I fling the iPad across the room in frustration)... having to search for the subscription multiple times... finally having the site find it and getting the site to acknowledge it... the app STILL refuses to acknowledge it!

    And I thought having to stare at the iPad while issues download because should the screen turn off with one byte to go the download will stop and I'll have to start again from scratch was mind-numbingly tedious.

    Oh, and in the midst of this will-to-live-sucking experience the MyAccount page in the Game Informer App decided to error out so now I can neither log in nor out nor do anything else with it but shriek at it in righteous fury. Let me guess... I will need to uninstall the app... reinstall the app... and suffer through the download process from hell for the old issues yet again. Awesome.

    This is why things should be fully tested BEFORE they are released to the public.

    App Error Screen Info Follows:

    Server Error in '/' Application.

    Object reference not set to an instance of an object.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [NullReferenceException: Object reference not set to an instance of an object.]

      GI.Awesome.Web.Controllers.MagPlusController.GetUserEmail(Int32 subscriberId) in c:\Program Files (x86)\Jenkins\workspace\GI.University\GI.Awesome.Web\GI.Awesome.Web\Controllers\MagPlusController.cs:165

      GI.Awesome.Web.Controllers.MagPlusController.MyAccount(String session_token) in c:\Program Files (x86)\Jenkins\workspace\GI.University\GI.Awesome.Web\GI.Awesome.Web\Controllers\MagPlusController.cs:75

      lambda_method(Closure , ControllerBase , Object[] ) +126

      System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +234

      System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +416

      System.Web.Mvc.Async.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33() +87

      System.Web.Mvc.Async.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49() +452

      System.Web.Mvc.Async.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult) +15

      System.Web.Mvc.Async.<>c__DisplayClass2a.<BeginInvokeAction>b__20() +31

      System.Web.Mvc.Async.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult) +230

      System.Web.Mvc.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult) +28

      System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15

      System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +42

      System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15

      System.Web.Mvc.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult) +42

      System.Web.Mvc.Async.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar) +15

      System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +1759

      System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +481

    Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.18408

  • Does anyone at GameInformer care about those of us who are paying for subscriptions? No replies... No help... Still no magazines. You took our money, please let us access our magazines. :(

  • I sent you a PM about this.  Hopefully we can resolve this issue.

  • My digital subscription is also not working. I just renewed and am logged in. It will let me access previous issues, but only gives me the option to buy the latest issue.

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