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Everytime I try to go and look at my digital issues I am told to go to the Site Options menu to have my private email the same but when i go there there is no option and I am going exactly where FAQs tell me, please help.
I am in the same boat and it is frustrating
I'm currently having the same issue. Please look into this.
The FAQ needs to be updated.
Go to settings and you should see a tab labeled email & newsletter. Go there and make your email address there the same as the one you used for your subscription.
I am having the same problem. My e-mail address is correct yet it still says I have no digital subscription.
When I click on email & newsletter, I see :
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
Hi im having the same problem and both emails match. I was told I may have to wait up to 48 hours for my account to process its Ben 48 please help.
Same problem here. It's been 4 days since i subscribed to game informer digital, but still it says i'm not a subscriber. I've emailed game informer 2 times now, but no reply..
Is your email address on GI the same as the one you used to subscribe to the digial magazine with?
Go to Settings. Then click on Email & Newsletter. Make sure the email address on that page is the same as the one you used to subscribe to the digital magazine.
Yes, my email address's are the same.
I just looked, you were just setup around 1 CST. Can you check now?
I signed up for this 12 month digital through gamestop and they have fully shipped it, but i havent gotten any email confirming my subscription. how long do i have to wait? and yes my emails are the same on the site options thing
My issue is gone now, I can read my magazines now, Thanks for the help!
I'm in the same boat as tchampagne56 here