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IPad sign in Problem

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  • Since GI made issues available via newsstand on the iPad, I have tried signing into My Account link inside on the top right corner. Everytime, I get the Error picture that states sorry for the inconvenience and that I'm looking for something that doesn't exist. I have retried every day this week with no avail. I have 2 subscriptions (1 print for my son and 1 digital that I use) I can get to my digital subscriptions thru the site, just not on the iPad newsstand. PLEASE HELP!

  • I'm having the same problem, so I emailed customer service:

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    Subject: Cannot access digital issues in iPad app

    When I try to sign in to the iPad app I see a page telling me that I'm looking for something that doesn't exist. I assume this is the standard gameinformer.com 404 page. However, I can sign in with the same credentials to the website.

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    And here's the response that I received today:

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    Dear Derek,

    Thank you for contacting GameInformer.

    Does your iPad have Adobe Flash capabilities? This program is necessary to view the digital subscription.

    If you have any additional questions, you can respond to this email; or if you prefer to speak to someone directly, you can reach us 7 days a week 8am to 8pm at 800-883-8895.

    Best Regards,

    Cat

    GameStop Customer Service

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    Are you kidding me! I'm pretty sure that response came from an actual cat. That's the only way I can explain that level of...well, there's no nice way to say it...incompetence.

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