The lights are on
Please bear with us as we have launched in beta so you may notice a bug or two. The best thing you can do is let us know right here in the Site Feedback Forum. Have a question or comment regarding the new site? This is your place.
This site is one of the worst. Sure it looks pretty until you actually want to do something. It is not user friendly and is too cluttered. It shouldn't be so hard to look at your account or try and contact customer service. Also, I've had to change my password every time I try to log on because it can't seem to remember. Funny enough every time I do it, its always the same password. Since switching to the digital magazine a few months ago, I haven't been able to access them at all. It doesn't matter if I'm on a pc or a mac or what browser I'm using. It creates a pop out window that goes grey and says "loading asset libraries" and never loads. I disable all firewalls which i don't like doing and it still doesn't work. I feel like I was duped by the store employees since digital was supposed to be better. I want physical issues back but there doesn't seem to be an option to switch. At this point, i don't want "help" with getting the digital copies to work, I just want my money back.
I am part of the team that runs GI.com. We apologize that you are running into these issues. We are hard at work trying to resolve the login issue.
Until the permanent fix is in place, we have a temporary workaround -
1. delete your gameinformer.com cookie (or all cookies).
2. log-in again.
Thanks for your interest in GI.com. We hope to have this resolved as quickly as possible.
Hey! Trying to access the magazine from my link, I just get a popup that says "Checking" that blinks out and in over and over.
Mine keeps blinking too...I'm starting to regret switching over to digital....
we just fixed this problem. Please try again and let us know if it works or doesn't.
@combobaby, I hear ya. All I can say is that we are working hard to make the user experience as good as possible. If you are still experiencing problems viewing the digital edition, please send me a private message about it if you have time.
Kew! Seems to be OK. Thanks!
Woohoo! The logon issue seems to have gone away, still getting the grey screen with te "loading asset libraries..." message :(
I am using google chrome if thats a difference and i had the same error for a sec all i did to resolve this is clear the cookies from my browser and then reloaded the page. after that is was fine. Ps good job GI I love your suppoort and the website is great to me.(i dont know whats wrong with this guy's opinion)
I also can't get past the "loading asset libraries" even after clearing my cookies and logging out and back in.
I was reading the new issue on line today. Turned the computer off, came back later and got the 'loading asset libraries' message in every browser. Cleared cookies in all of them and still can't get it back
Just wanted to let you guys know that the twitch tv site for your livestream is really hard to watch. I get about a 20 second snippet and then it needs to load and catch up. I love the videos on the GI site but I have never had a good experience using Twitch.tv. I realize they may be a partner or sponsor with the magazine but it would really help if you could upload them onto Youtube, or some other site that doesn't have these issues. Thank you so much for providing hours of entertainment to me for free and I honestly tout the GI praises pretty loudly.