The lights are on
Update: Sony has reached out to us to clarify the number of units that could be subject to failure. According to a representative, the .04 percent number we were provided is incorrect by a magnitude of ten. The correct anticipated percentage of units that will suffer from problems is .4 percent. Based on a projection of five million units sold by end of fiscal year (March 31, 2014), that accounts for approximately 20,000 units with hardware problems.
Original Story:
This morning, we had a chance to speak with Sony about the reports that emerged overnight about some PlayStation 4 units failing. The news has surfaced on Reddit, by a user with the name of “arogon1416” sharing that his early unit received from a promotion simply pulsates with a blue light on the indicator.
Additionally, a user shared a Vine of his early unit (acquired from a retailer) with the same problem. Another posted a video on YouTube showing how he connected the device and the results. We asked Sony about the matter.
“A handful of people have reported issues with their PlayStation 4 systems,” a representative told Game Informer. “This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.”
During our chat, the representative shared that the number of failed units is expected to be .04 percent of those shipped. If you have experienced a failed unit, please let us know.
[Source: Reddit]
Our TakeDuring any launch hardware and software problems rise to the surface. We’re keeping an eye on the reports, but so far the numbers seem low. It’s important to remember that we’re in a pre-launch environment with proportionally very few units in the wild. Any problems that we’re hearing about now do represent a more significant percentage now than they likely will tomorrow.
better than the MILLIONS of the RED RINGS OF DEATH!!!!!!!!!!!
I hope the one I get later today is not one of those! :S
Dude it's hardware there is always going to be a small percentage that fail, as long as the ones that do are managed well.
I'm getting the Xbox One and am soooo jealous that the PS4 guys get their stuff tonight! Plus, I thought every system ever had SOME sort of failure rate. That'd be impossible for them all to be perfect.
Bummer. Sorry those guys, hope my XB1 works.
So only going by the select few systems that were out in advance, they're getting an expected .4% failure rate? I mean, I'd probably say it's going to be higher than that. I guess we will all find out within the next 24-48hrs now, won't we?
I mean, I'm not bashing them. It's launch, and a new system. This type of thing is bound to happen and should be expected. Lets just hope that A) This doesn't plague them like the RRD did the 360 at launch and B) lets hope Microsoft is getting ready in advance to expediently take care of the failures they are going to have has well. Because again, both consoles are new and failures are bound to happen. It all matters on how the customers are taken care of and how well both companies handle the situations.
ever play Russian Roulette?
Even if the number of failed units is below 1%, I do hope those consoles get fixed with ease. It'll suck for someone to have a bricked console because of a mistake on Sony's part.
Huh. Next Gen Console dealing with hardware failure? Deja Vu.
Again, anything less than 1% is freaking amazing. Good job Sony!
Sucks to be those guys.