[Updated] EVE Online And Dust 514 Back Online Following DDoS Attack - News - www.GameInformer.com
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[Updated] EVE Online And Dust 514 Back Online Following DDoS Attack

Update #2: CCP has sounded the all-clear, returning Tranquility cluster (responsible for EVE Online and Dust 514) to online status. The company has issued a full statement on what happened, how it reacted, and assures that no customer data was compromised.

The full statement follows:

At 02:05 UTC June 2nd, CCP became aware of a significant and sustained distributed denial-of-service attack (DDoS) against the Tranquility cluster (which houses EVE Online and DUST 514) and web servers.

Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 03:07 UTC, that group concluded that our best course of action was to go completely offline while we put in place mitigation plans.

While we initially reopened EVE Online and DUST 514, at 14:51 UTC we became aware of additional information led us to re-evaluate our decision. With the highest sense of precaution we took the decision to take Tranquility and associated websites back down for further investigation and an exhaustive scan of our entire infrastructure.

What we can now confirm is that a person was able to utilize a vulnerability in one of the back-end services that support the operation of the Tranquility server. This vulnerability has now been secured and thoroughly tested.

We would like to stress that at no time was customer data compromised or accessible in any way.

The effort of returning the complex server structure of the EVE Universe and associated websites to service in a methodical and highly-scrutinized fashion began hours ago and Tranquility has now been brought online (at 10:13 UTC). Our teams will monitor the situation carefully in the coming hours to ensure that our services are accessible and that all customer data remains secure.

We will be looking at ways to compensate players in both EVE and DUST for the outage and expect to announce what that compensation will be very soon.

We would also like to take this opportunity to thank all of our players on EVE Online and DUST 514 for their patience and understanding during this unexpected downtime and the investigation. We are grateful for your support, as always.

Regards,
Jón Hörðdal Jónasson,
Chief Operating Officer
CCP

Update #1: CCP has issued a statement to update those waiting to return to EVE Online and Dust 514.

We continue to make progress in getting Tranquility and web services back up and running. This is a very time intensive process and we estimate several more hours of work. Your patience has been legendary and appreciated.

Original Story:

Earlier this morning, EVE Online and Dust 514 developer CCP made users aware that services had been taken offline due to a distributed denial of service attack (DDoS). The company has issued a statement on the EVE Facebook page that details the response to this type of incursion.

The comment reads,

At 02:05 GMT June 2nd, CCP became aware of a significant and sustained distributed denial-of-service attack (DDoS) against the Tranquility cluster (which houses EVE Online and DUST 514) and web servers.

Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 03:07 GMT, that group concluded that our best course of action was to go completely offline while we put in place mitigation plans.

While we initially reopened EVE Online and DUST 514, we have since re-evaluated. With the highest sense of precaution we have taken Tranquility and associated websites back down for further investigation and an exhaustive scan of our entire infrastructure. We will update you more frequently via our Twitter feed (www.twitter.com/eveonline), however, an extended service interruption of several hours is expected as this process should not be rushed.

As of now, servers are still offline as CCP investigates. We'll update as more information becomes available. For the sake of EVE Online pilots and their Dust 514 ground troops, we're hopeful for a speedy return of service.

[Source: EVE Online Facebook via Joystiq]

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