The lights are on
Since SimCity's rocky release, the game has suffered awful server-related connectivity issues, which EA has tried to remedy by removing certain gameplay mechanics. The plot thickens with the news that EA is only refunding physical copies of the game purchased through its Origin store, not digital copies.
EA's refusal to refund digital copies of the game falls in line with the company's past practices, but confusion started with a tweet from EA's community manager. According to Ars Technica, Tuesday's tweet said, "[i]f you regrettably feel that we let you down, you can of course request a refund for your order... though we're currently still in the process of resolving this issue."
The tweet was later altered to say "please review our refund policy here."
Amazon also holds a similar stance as EA regarding digital refunds, but according to the aforementioned Ars Technica article one customer support employee made an exception.
Click the link below to read more about Amazon and EA's refund policy, along with some leaked internal EA documents regarding the botched launch of SimCity.
Source: Ars Technica
Email the author Tim Turi, or follow on Twitter, and Game Informer.
I'm sad that their business practices are so shady. I want to support companies I enjoy (Bioware and Blizzard) but they are having a very negative impact on the gaming experience in general. I wish Bioware employees would just quit and form a new company to start from scratch.
SimCity is a disaster when it isn't working, but it's great when it is. I really hope the petition set up over EA's botched policy picks up steam - no pun intended.
Stay classy, EA. Stay classy
Always on DRM doesn't hurt the consumer? I think not.
Well that sucks for a ton of people :/
Some games are so broke i feel we should be paid to play them.
That's why I stay away from Origin
Could this get any worse for EA? I mean, really?
This is why I never buy things online that cost more then $20.
Even without the server problems the small space and lack of terraforming really sucks
Another great reason as to why you should buy games in a physical copy whenever you can!
This is one of those items that is going to have to be resolved if the big developers want to increase the share of market represented by digital sales.
I don't have a problem with this only because I don't plan on returning the game. It's great and the server issues has been fixed, well at least from what I have noticed. I have been able to get in every time now and they have a bunch more servers online. It's a great game, the only sad part is that in 5-10 years the servers will be shut off and no one will be able to play anymore... until someone makes a private server for the game.
This is really going to help convince people to go digital edition.
EA's worst nightmare.