The lights are on
Since SimCity's rocky release, the game has suffered awful server-related connectivity issues, which EA has tried to remedy by removing certain gameplay mechanics. The plot thickens with the news that EA is only refunding physical copies of the game purchased through its Origin store, not digital copies.
EA's refusal to refund digital copies of the game falls in line with the company's past practices, but confusion started with a tweet from EA's community manager. According to Ars Technica, Tuesday's tweet said, "[i]f you regrettably feel that we let you down, you can of course request a refund for your order... though we're currently still in the process of resolving this issue."
The tweet was later altered to say "please review our refund policy here."
Amazon also holds a similar stance as EA regarding digital refunds, but according to the aforementioned Ars Technica article one customer support employee made an exception.
Click the link below to read more about Amazon and EA's refund policy, along with some leaked internal EA documents regarding the botched launch of SimCity.
Source: Ars Technica
Email the author Tim Turi, or follow on Twitter, and Game Informer.
This is a mess...
Sucks for those that purchased it digitally.I didn't buy this sim-city due to the fact it was requiring a always on connectivity.My friends felt the same way.Wish this stuff was figured out before release.Love sim-city..but not this one.
The gaming communities view on EA already isn't the greatest.
Now this mess with SimCity seems to be turning out even worse than Diablo III's launch. On top of that, EA isn't accepting digital refunds. You guys aren't doing much to help your image in the gaming industry.
Truth be told I haven't purchased an EA game yet this gen, but only because none of their games have interested me (and I have over 40+ titles btw).
Not sure if I want to now after this controversy.
The consumers are the ones to blame for this, yeah i said it, if customers did research on everything before they bought, companies would not grow this powerful to rip you. folks need to take time out before making that purchase when it comes to gaming, you see how many games and companies have fallen off and lost fanbase due to problems. folks need to hold back on impulsive gaming spending urges. if a game is great then you'll know about it via word of mouth, not needing online gaming mags to state their opinion to sway you. your best friend will tell you or ask you about it.. study, research, try it out, then buy.. that way companies will get the message cause it'll hurt them in the pocket if "they get caught slippin".. deal with it folks. they know how to rob your money cause you allowed them to know how to get your money.
there's a simple way to fix the problem, god damn morons.
You'd think that with the bad reputation they've been getting lately, EA would be a lil more flexable with refunding products that people aren't satisfied with.......especially when they're using this kind of DRM in a game
Boy, EA has really been crappy lately. They can go suck a hot one.
all you idiots have to do is not buy EA stuff. I've been doing it for years,turns out its not that hard.
Batter up Cliff Bleszinski...
Dumb as hell.
It's been working fine for me for the past 12 hours or so. Not that I've been playing that whole time..