The lights are on
[Update] Maxis released a statement regarding the SimCity launch and its plan to add new servers to the game throughout the weekend.
In a statement released to Kotaku, Maxis general manager Lucy Bradshaw addressed some of the issues surrounding the game's troubled launch:
of players across the world are playing and having a good experience - in fact,
more than 700,000 cities have been built by our players in just 24 hours. But
many are experiencing server instability and consequently, the rollout in North
America has been challenging. It's also now evident that players across Europe
and Asia are experiencing the same frustration. Our priority now is to quickly
and dramatically increase the number and stability of our servers and, with
that, the number of players who can simultaneously access the game. We added
servers today, and there will be several more added over the weekend. We're
working as hard as possible to make sure everyone gets to experience the
amazing game we built in SimCity."
Amazon has pulled SimCity from its store, EA attempts to clear up refund confusion, and an online petition is gaining steam.
Despite EA's best attempts to soothe its server-related problems, the company is facing a number of continued setbacks. First up comes news that Amazon has pulled SimCity from its store, adding an "Important Note" on the game's product page that links back to EA's support site. SimCity currently has a one-star rating on Amazon, based on just over 1,000 customer reviews.
Meanwhile, EA has taken to Twitter to respond to confusion over its refund policy for the game, which allows users who bought a physical copy of the game through the Origin store to request a refund, but not those who bought a digital copy. EA also shot down rumors that the company would ban players requesting refunds.
Finally, disgruntled players have taken to Change.org to create a petition demanding that EA remove its always-online DRM from SimCity and future games. The petition has been signed over 20,000 times in less than 24 hours, and will likely make its goal of 25,000 signatures before the end of the day.
Game Informer is currently waiting for SimCity's servers to stabilize before we finish our review, and hope to have it finished sometime next week.
Email the author Jeff Marchiafava, or follow on Google+, Twitter, and Game Informer.
"in fact, more than 700,000 cities have been built by our players in just 24 hours." Yeah, because those people's cities were being deleted or were inaccessible.
Yeah of course people are trying very hard to play your almost unplayable game, because it's a very fun game. That said there are a lot of us are just giving up after trying to start a city and repeatedly getting our ass kicked out of the game. Also, I'm not even playing at "peak" times. I'm trying to play this game at like 2am or 11am. Enough with this "alot of people are enjoying the game" stuff. A lot of people are putting up with your lack of servers and the horror your DRM has unleashed upon Sim City lovers.
I've never even played this...
Well, sounds like it would have had an interesting concept, but I don't see how the game can possibly recover from this.
What is this? Another reason to dislike EA? Why thank you!
I seriously think EA is losing its mind.
The last EA game I bought new was Battlefield 3, and that was primarily so I could play with my friends. No way I'm buying another new EA game any time in the future.
Every starts have some bumps, whether small or big. It will just take time for EA to stabilize the servers. Just need to be patient, that's all.
A 2x2 city and having to depend on others to have fun?. Sorry, but hardly an amazing experience in my book.
People need to chill out I bought the game at launch and yes Im frustrated but I did play it at least 5 hours and Im happy I purchased it. Yes the servers are screwed and I completely understand why people would be angry,but honestly all the EA/Maxis hate is really excessive. They made a mistake,live with it. Soon they will have it fixed, maybe a day maybe a week. When psn got hacked i didnt curse sony or burn my ps3 I just played some other great games. Patience is all we need. If you dont, than vote with your wallet.