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Microsoft Apologizes For Cloud Save Issues With Free Live

News

by Ben Reeves on December 31, 2012 at 10:52 AM

9,638 Views

Late last week some Xbox Live customers experienced Xbox Live outages and trouble using cloud save files. Now Microsoft is apologizing for this problem and giving effected members a free month of Live.

As Major Nelson describes on his blog, "We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again."

Looks like those effected don't even half to complain to get their free month of service. Let's hope this never happens again...then again our XBLA service is about to expire.

[Source: Joystiq]

Email the author Ben Reeves, or follow on Twitter, Google+, Facebook, and Game Informer.

Filed under: News, Xbox 360, Microsoft, XBLA, cloud saves, issues, free xbox live

Comments

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by The Bro Monday, December 31, 2012 at 11:00 AM

Good thing I don't use Cloud.
by Tyler Duffney Monday, December 31, 2012 at 11:04 AM

affected lol :P couldnt resist...
by recap60 Monday, December 31, 2012 at 11:07 AM

Xbox Live should be at least cheaper in the first place. I get that its fair to charge for online services, I mean 30 dollars would be more realistic seeing as how you have to pay for some of the services you get anyway (Netflix,Hulu,etc.) whereas some features should be free in the first place as well. (the ability to play online, Party chat, etc.)
EDIT: I only use cloud as a way to, say, take my borderlands 2, or skyrim data or something thats already saved on my hard drive and play on a different Xbox. Its the only thing i find cloud useful for.
by RSTAR7824 Monday, December 31, 2012 at 11:08 AM

I always save on my hard drive, I would like to try icloud.
by Myles Cadle Monday, December 31, 2012 at 11:10 AM

half to complain?
by hirschsc Monday, December 31, 2012 at 11:14 AM

Wish they'd apologize for selling me a game the other day that I can't download *cough* Bully
by HankFinch Monday, December 31, 2012 at 11:16 AM

Your cloud saves are actually on your hard drive as well, I copied my save file into the "regular" hard drive and it worked just fine.
by Dawson Wyckoff Monday, December 31, 2012 at 11:17 AM

Thats awesome, also nice from Microsoft. HaHa good luck people. I always save to my hard drive instead. But yet again, I have PS3.
by NirvanaFreak Monday, December 31, 2012 at 11:32 AM

That's why I don't use the cloud. I'm super worried all my data could just disappear from some glitch in the system or something. The 20 GB left on my 120 GB hard drive will have to do!
by John Wrek Monday, December 31, 2012 at 11:43 AM

Well, at least they seem to have fixed it...sorta.
by Chai185 Monday, December 31, 2012 at 11:44 AM

My Halo 4 oceanic armor was saved on my cloud. So when I couldn't see my armor.... I was pissed.
by Sergeant Rex Power Colt (CMONEY) Monday, December 31, 2012 at 11:54 AM

That's karma telling them to stop being greedy little piggies.
by God Of Irony Monday, December 31, 2012 at 12:20 PM

Cool, Free month.
by Adam of the night Monday, December 31, 2012 at 01:00 PM

I never use cloud because honestly i dont need all my saves and memory if im just going over to a friends house for a few hours then i can just sign in as guest.
by Df4eVr Monday, December 31, 2012 at 01:46 PM

*affected members
by Luis E. Morales Falcon Monday, December 31, 2012 at 01:49 PM

It will appear that both Sony and Microsoft have problems in their Internet service. Oh well, at least we are not all perfect beings like the Reapers from Mass Effect or the Etherals from XCOM.
by RespectTheKick Monday, December 31, 2012 at 05:06 PM

I more or less use Cloud Saves to back up my files whenever I'm done playing a game so that way if I lose my data, I'll use the Cloud Saves to back up what I lost. I lost all my data early last year, so I gotta be prepared for the next time that might happen....
by TheSonofKrypton Monday, December 31, 2012 at 06:29 PM

I saw this on Twitter 2 days ago..
by Meta77 Monday, December 31, 2012 at 06:34 PM

say what live had a booo boo bawww
by JordanTheGamer Monday, December 31, 2012 at 07:14 PM

Well, the good news there is some compensation for this.