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The War Z Creator Apologizes Over Controversies

Recent controversies over The War Z caused the game to get pulled from Steam, but now the game's creator is apologizing.

The War Z was criticized for having misleading Steam descriptions and poor community management, but in a detailed letter to his fans, War Z Executive Producer Sergey Titov apologized for his role in these missteps. A section of the letter reads as follows:

“I need to admit that we failed to effectively communicate some of our plans and actions to both our existing players and to our new prospective players. This failure to communicate resulted in some very negative feedback from some members of our community, but while it might be easy to label them as “haters” or some other dismissive term, in all honesty this is my fault. I became arrogant and blinded by the early success and quick growth of The War Z, our increasing number of players, numbers we were getting from surveys, etc., and I chose not to notice the concerns and questions raised by these members of the game community as well as others. This failure is entirely on my shoulders and if anything I owe thanks to that vocal minority and admit that I should have paid attention sooner.”

Titov also goes into detail about what fans can expect moving forward. You can check out the rest of the letter in The War Z Forums

[Source: Kotaku]

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Comments
  • This is an outrage. With poor service and communication from the likes of The War Z, It'll be difficult to simply dismiss it as "Lack of attention"
  • Wow. Addressing fan feedback/criticism, apologizing, accepting blame, AND working to fix the problems!? EA, take note.
  • Have they lost fan support now or is this apology enough to satisfy those loyal in the beginning
  • "I became arrogant and blinded by the early success and quick growth of The War Z, our increasing number of players, numbers we were getting from surveys, etc., and I chose not to notice the concerns and questions raised by these members of the game community as well as others."

    ^Say it louder.

    He sounded like a complete ass in that Gamespy interview, and the mods for the game's forums were quick to silence any negative feedback about the game, up to and including banning people who had legitimate complaints. Absolutely disgraceful. Glad to see him humbled.
  • Couldn't the Day Z guy just sue over this game?
  • If this apology had appear week and a half ago maybe wouldn’t be a “big” deal but he tried to pass the ball to the “Interpretation” in stead of admitting he was wrong. The damage is already done
  • I still find this letter bitter sweet. While I do respect his decision to accept blame, and address future plans, what's to stop him from becoming arrogant and blind again?
  • Steam pulls the game and thus the revenue stream is shut off. Of course NOW he is sorry.

    You can only dismiss your customers so much before you do permanent damage to your business, what goes around comes around.
  • It's good to see that Titov did finally try to own up to his mistakes; he sounded rather arrogant and spiteful in the Gamespy interview but this letter is at least proof that he's done with trying to just ignore the game's problems and blame the players for "misreading" the game's promised features.

    That being said, he makes some rather big promises in the rest of the letter and I'm betting he'll have to make good on each and every one of them if he hopes to regain even a fraction of the trust he and his team have lost.

    If The War Z team manages to solve the rampant hacking issues, implements *all* of the promised features including private servers and the skill system relativly quickly, and brings in forum moderators who actually try to facilitate discussions instead of just silence naysayers with bans, then they might just be able to redeem themselves.

    I suppose we all deserve a second chance, so I wish them the best of luck.

  • I still think this guy knew the game was a piece of crap, but he released it anyway hoping he could get away with it. He failed and NOW he's sorry.

    I mean, this guy created Big Rigs, one of the worst, most unfinished games ever released. Sounds like a con-man to me.
  • Well that's a start, hopefully with everyone bringing him down to earth The War Z can actually have work done on it and turn out well. Hopefully.

  • Get the *** outta here, anyone who believes this is delusional.

  • Yeah, he isn't sorry.  

  • This my friends is why I am waiting for the Day Z standalone, even if it doesn't come out until later in 2013. This guy acted like a total *** in a recent interview.

  • This my friends is why I am waiting for the Day Z standalone, even if it doesn't come out until later in 2013. This guy acted like a total *** in a recent interview.

  • At least he is taking the responsibility for it.

  • ... Way to improve PR.

  • dont forget the fact that they are losing the name The WarZ due to a copyright concern with the book and movie The World War Z
  • As long as War Z is fun to play, everyone should just tone out all this drama. War Z, Day Z, all fun.
  • "I became arrogant and blinded by the early success and quick growth of The War Z." Glad he eventually realized that and even fessed up. Apology accepted.

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