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Blizzard Responds To Class Action Lawsuit

Update: Blizzard has reached out to us with a lengthy statement in response to the lawsuit. It plans on fighting the class action suit stating that, "This suit is without merit and filled with patently false information." Check out the full statement below:

This suit is without merit and filled with patently false information, and we will vigorously defend ourselves through the appropriate legal channels.

We want to reiterate that we take the security of our players’ data very seriously, and we’re fully committed to defending our network infrastructure. We also recognize that the cyber-threat landscape is always evolving, and we’re constantly working to track the latest developments and make improvements to our defenses.

The suit’s claim that we didn’t properly notify players regarding the August 2012 security breach is not true. Not only did Blizzard act quickly to provide information to the public about the situation, we explained the actions we were taking and let players know how the incident affected them, including the fact that no names, credit card numbers, or other sensitive financial information was disclosed. You can read our letter to players and a comprehensive FAQ related to the situation on our website.

The suit also claims that the Battle.net Authenticator is required in order to maintain a minimal level of security on the player’s Battle.net account information that’s stored on Blizzard’s network systems. This claim is also completely untrue and apparently based on a misunderstanding of the Authenticator’s purpose. The Battle.net Authenticator is an optional tool that players can use to further protect their Battle.net accounts in the event that their login credentials are compromised outside of Blizzard’s network infrastructure. Available as a physical device or as a free app for iOS or Android devices, it offers players an added level of security against account-theft attempts that stem from sources such as phishing attacks, viruses packaged with seemingly harmless file downloads, and websites embedded with malicious code.

When a player attaches an Authenticator to his or her account, it means that logging in to Battle.net will require the use of a random code generated by the Authenticator in addition to the player’s login credentials. This helps our systems identify when it’s actually the player who is logging in and not someone who might have stolen the player’s credentials by means of one of the external theft measures mentioned above, or as a result of the player using the same account name and password on another website or service that was compromised. Considering that players are ultimately responsible for securing their own computers, and that the extra step required by the Authenticator is an added inconvenience during the log in process, we ultimately leave it up to the players to decide whether they want to add an Authenticator to their account. However, we always strongly encourage it, and we try to make it as easy as possible to do.

Many players have voiced strong approval for our security-related efforts. Blizzard deeply appreciates the outpouring of support it has received from its players related to the frivolous claims in this particular suit.

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Blizzard is facing a class-action lawsuit over the sale of Battle.net Authenticators which are needed, "To have even minimal protection for their sensitive personal, private, and financial data," according to Blizzard the plaintiffs in the case.*

The Battle.net Authenticator is required to play Blizzard games on multiple computers, but the suit against the company claims that the Authenticators do not protect user data as promised. There have been multiple security breaches lately affecting the personal data of Battle.net account holders.

The suit is seeking damages as well as the removal of the requirement to create a Battle.net account for Blizzard's non-MMO games. The plaintiffs believe that the Authenticators are a hidden cost, and additionally hope that the suit prevents Blizzard, "From tacking on additional, undisclosed costs to ensure security in the form of a post-point-of-sale Authenticator."

[via Gamesindustry.biz]

*I mistakenly stated in the original story that this quote was from Blizzard. This is a quote from the plaintiffs filing of the class action suit.

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Comments
  • Money Money Money Money Money Money Money Money Money Money Money Money.
  • And yet gain someone else is getting sued.
  • They have a free mobile authenticator if you do not want to pay for the physical one they offer. Also, the one you purchase from them grants you an in game item which people gladly shell out $10 to $25 dollars for for various other in game items in the blizzard online store.
  • It's no surprise really that chia seeds are discriminated against in job interviews. I mean really, what CAN they do?
  • As far as I know, using an authenticator is suggested but not required to use for your Battle.Net account. They're like $6.50, you don't have to pay shipping, and you can also just get them for free as an app on iOS and Android.
  • *sigh*

  • This doesn't really surprise me. I got hacked half a dozen times. Even after I got the authenticator I got hacked and then they wanted me to send them copies of my driver's license and other personal information to prove who I was. If you can't protect my video game account, why would I trust you with that? That was the last straw for me. I canceled all my accounts and I won't deal with Blizzard's security anymore. That being said, I still don't agree with this. If you don't like their security, don't do business with them, don't sue them. You don't need to play their games.
  • Everyone wants to get money. They sue for the simplest things :/

  • If I remember correctly, Blizzard sells the authenticators at a loss. They buy them from a company for something like $20 each and sell them for $7 with free shipping.
  • Or people could get with the new age and download the authenticator app for FREE lmao.
  • This is just stupid.
  • "undisclosed costs" ?? You don't just see online "Blizzard Authenticator" and click pay, believe it or not it shows you a price and you have to confirm the damn purchase which shows what you're doing. If anyone is using the excuse "undisclosed" they are rediculous
  • It's probably true.  Defense is harder than offense, and so cheaters will get around anything you throw at them.

  • You need a lot more than this to get Blizzard's lawyers up in the morning.
  • This is just stupid you can get an authenticator for free or very ,very cheep. And if you think you are 100% secure if you have one then you are stupid. There is no way to 100% secure, if some one wants something bad enough then they can get it. This just makes it harder to get to the info. This person wont get crap.
  • Laughable.

  • GUILD WARS 2!
  • Well, this is pretty dumb. You don't need an Authenticator, you can get them for free, and they don't claim to make your account un-hackable. It's amazing how many people are disillusioned, and think they're computer literate, but can't manage to keep their own system secure. They save stuff online, download shady programs, open phishing e-mails, and then wonder why the internet isn't magically protecting their ***.
  • ... so is like ALL videogame companies getting sued or something? Do they even do all the paperwork & actual work to avoid all this? It seems like they don't care if they get sued or not these days.
  • I find the bias here to be funny. A: You need A to be secure; we'll sell it to you for $. B: Okay, here's $! "There have been multiple security breaches lately affecting the personal data of Battle.net account holders." B: Wait, didn't you say... The consumers feel that they're forced to buy an ineffective product, which they pretty much are. It's a valid suit. For those saying that there's a "free" version, you can't say something is free if there are additional requirements. Here's an interesting question: Why is Blizzard forcing something on consumers? Isn't it up to the consumer to decide what they need and what they don't?
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