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Blizzard Apologizes For Diablo III Launch Problems

Blizzard has issued an apology over the persistent server issues Diablo III players encountered during the game's launch earlier this week.

In addition, the company said it's delaying the release of the real-money auction house beyond the original May 22 date. Blizzard will have an update in the near future. How has Diablo III been for you?

Game Informer is working on our review of that game at this moment. Look for it sometime next week.

Below is Blizzards statement in full:

Diablo Players:

We’d like to extend a very sincere thank you to everyone who joined the global Diablo III launch celebrations this week, as well as to everyone who was ready to jump into Sanctuary the moment the game went live.

To that end, we’d also like to say that we’ve been humbled by your enthusiasm -- and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure. As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.

We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.

In order to make sure everything is continuing to run as it should, we’ve decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22. We’ll post further updates on that in the near future.

Aside from the tremendous number of players simultaneously logging in to the game, one of the launch-day service issues was linked to the achievement system. Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins. We’re investigating this issue and will provide a specific update as soon as possible.

We greatly appreciate everyone’s support, and we want to sincerely apologize for the difficulties many of you encountered on day one. Please visit the Battle.net Support site or Support forums for the latest service-related updates or for help in troubleshooting any technical issues you may be having downloading, installing, or while playing the game.

Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught.

Respectfully,

Blizzard Entertainment

[Source: Blizzard]

Comments
  • Unable to connect to this post or the comment was interrupted. (Error 3003)
  • I thought they handled the launch pretty well considering how quick they got things back online, and how many people were flooding the servers.
  • I haven't had the opportunity to play D3 yet, not because of these issues but because I didn't buy it. However, I do have a friend who did pre-order it, poor guy, I've never seen him rage so much in his life. Anyone else feel that sometimes when your comment won't appear on the first page, it's not worth as much to comment? Because you think people won't bother to look through the rest of the comments and see yours there. Just wondering.
  • Now THAT is an apology, not like the halfassed one Nintendo gave for the 3DS.
  • I bet this makes people feel loads better about it haha..

  • Sooo, what are they gonna do about it?

    "Sorry... but thanks for the money!"
  • Well I'm glad they apologized, know the issues they had, and man-uped to them. I really hope they get the issue fixed soon so all the errors will start to cease. Either way, Diablo III had a fantastic release and wish the best for the future of this game!

  • Thats quite the apology. Good job Blizzard, now fix it!.

  • Words are cheap.
  • Being forced to be online to play a game that is single player is a really stupid idea to begin with. I had a feeling this would happen. I play primarily single player games to escape from the madness that is every day life. The concept of requiring me to be online to enjoy time alone brings that madness into my escape time. Diablo III is not a game that I ever planned on playing but the precedent it sets makes me scared that other companies will follow suit.
  • thanks for the apology but they were down this morning too :).  good thing I'm at work, you know, when normal people work so it didn't affect me, however, when I get home this evening how is it going to run?

  • Wanna know how to keep servers from crashing? Don't force online single player. I know it's a wild concept but it may just help your little problem.
  • I'll just leave this here: http://www.youtube.com/watch?feature=player_embedded&v=I43GUnZN_s4
  • Eh...still compared to Diablo II...they went backwards I believe. Not enough freedom in how you want to build a character. Though I cannot say it is a bad game and I'll respect that the problems are understandable as there are a crap load of Diablo fans and D3 is clearly shows that. So I'll bite the rest of my tongue and watch and wait to see what will they add and how much they screw us fans over.........boy sounds like Marriage.
  • Meh, Blizzard is usually good about these things. I don't expect it will be too long before it's up and running full throttle.

  • Hopefully skidrow will fix this soon. Yet another example of how I bought a game and had to use illegal crack to enjoy it properly. Sad, but true. It also raises another question: why does software publishers want to make it so hard to be a hounest customer?
  • Still bent about the always online thing. Grrr

  • For what it's worth: I haven't experiences any problems with Diablo III.
  • Why is "elective mode" not automatically the default setting?
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