The lights are on
BioWare says it's working on game content that will hopefully bring closure and clarity to the ending of Mass Effect 3.
A new letter posted by Bioware co-founder Dr. Ray Muzyka addresses the issues and concerns the team has faced since the game launched earlier this month. Muzyka said the development team is working on a number of game content initiatives that will "help answer the questions, providing more clarity for those seeking further closure to their journey."
Muzyka adds that some of the fan outrage has gone a little too far. "We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary," he said.
He concluded by saying fans will hear more about BioWare's plans for Mass Effect 3 in April.
Below is Muzyka's letter in full:
To Mass Effect 3 players, from Dr. Ray Muzyka, co-founder of BioWare
As co-founder and GM of BioWare, I’m very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we’ve yet created. So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations. Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility.
I believe passionately that games are an art form, and that the power of our medium flows from our audience, who are deeply involved in how the story unfolds, and who have the uncontested right to provide constructive criticism. At the same time, I also believe in and support the artistic choices made by the development team. The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.
Mass Effect 3 concludes a trilogy with so much player control and ownership of the story that it was hard for us to predict the range of emotions players would feel when they finished playing through it. The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us. This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.
To that end, since the game launched, the team has been poring over everything they can find about reactions to the game – industry press, forums, Facebook, and Twitter, just to name a few. The Mass Effect team, like other teams across the BioWare Label within EA, consists of passionate people who work hard for the love of creating experiences that excite and delight our fans. I’m honored to work with them because they have the courage and strength to respond to constructive feedback.
Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey. You’ll hear more on this in April. We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received. This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.
The reaction to the release of Mass Effect 3 has been unprecedented. On one hand, some of our loyal fans are passionately expressing their displeasure about how their game concluded; we care about this feedback, and we’re planning to directly address it. However, most folks appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s. Net, I’m proud of the team, but we can and must always strive to do better.
Some of the criticism that has been delivered in the heat of passion by our most ardent fans, even if founded on valid principles, such as seeking more clarity to questions or looking for more closure, for example – has unfortunately become destructive rather than constructive. We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary.
If you are a Mass Effect fan and have input for the team – we respect your opinion and want to hear it. We’re committed to address your constructive feedback as best we can. In return, I’d ask that you help us do that by supporting what I truly believe is the best game BioWare has yet crafted. I urge you to do your own research: play the game, finish it and tell us what you think. Tell your friends if you feel it’s a good game as a whole. Trust that we are doing our damndest, as always, to address your feedback. As artists, we care about our fans deeply and we appreciate your support.
Thank you for your feedback – we are listening.
Overall mass effet 3 is one of my favorite games of all time. I am glad that they are clarifying things because the ending has massive plot holes that only make sense when viewed on the light of the indoctrination theory.
...And then they make an anime ending. All three colors included.
I still can't help but feel like we're being talked down to a little.
Whatever. Does this mean I should watch the ending so I can decide for myself whether its as dumb as everyone says?
Personally I enjoyed the full experience I had in Mass Effect 3. I have played and completed all 3 games at least twice. I especially enjoyed the 3 options for the ending. I will admit that there could have been a bit more to the ending, but do not feel that the ending was bad in any way.
I hope that BioWare retains the original endings for those who have yet to play the game and simply add further content for those who want more out of the game.
I am in no favor of this at all but what's done is done I guess. I just wish that there was a way to satisfy the people who were more civil about all of this and spite all the people who whined and complained and signed that stupid petition. You wanna complain and force us to "change the ending?" Sure we'll do that. One thing though... you never said the new ending had to be any better (followed by an evil laugh). Anyway, on the microscopic chance that Bioware is reading this, I hope they know that they've opened Pandora's box and it can not be closed. Thanks for screwing over every other game company now. No ending is safe now
My decisions will matter?! YES.
It is PR speak in an attempt to stem money loss. Until they actually announce an official ending DLC including the date at when it will be available it means nothing.
I don't even care anymore. People are going to complain either way, so no one here is going to win.
Well yeah, they will make a new ending sure, after all the uproar. And they will charge you for it, and guess what, after that ending. They will make another ending, and they will charge you for that as well. Don't know who to blame for that, Bioware or EA, but thats just pure greed.
Maybe Mass Effect 3 can finally become one of the most fulfilling gaming experiences ever. It surely isn't right now with the current ending...
My issue isn't with the content at the end, which IMO, is up to the writers/creators. (sorta SPOILER) My issue is the cheap alternates of the end cinematic that negates any choice you made. Two of the endings are identical except for a green vs blue light! All the end content can remain the same, but the final cinematic should visualize the impact of the player's final choice.
SPOILER: One content issue I would change is prior to the ending, there should be some consequence for the amount of troops you rally. For instance, Jack and her team die if you don't bring at 2500. At it stands there's only one situation that is effected and it only triggers if you are below the minimum.
Move on already. It was a great game, just a bad ending. It's just a small part that's currently tainting the good opinions about the rest of the game. There are worse things in the world.