The lights are on
BioWare says it's working on game content that will hopefully bring closure and clarity to the ending of Mass Effect 3.
A new letter posted by Bioware co-founder Dr. Ray Muzyka addresses the issues and concerns the team has faced since the game launched earlier this month. Muzyka said the development team is working on a number of game content initiatives that will "help answer the questions, providing more clarity for those seeking further closure to their journey."
Muzyka adds that some of the fan outrage has gone a little too far. "We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary," he said.
He concluded by saying fans will hear more about BioWare's plans for Mass Effect 3 in April.
Below is Muzyka's letter in full:
To Mass Effect 3 players, from Dr. Ray Muzyka, co-founder of BioWare
As co-founder and GM of BioWare, I’m very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we’ve yet created. So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations. Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility.
I believe passionately that games are an art form, and that the power of our medium flows from our audience, who are deeply involved in how the story unfolds, and who have the uncontested right to provide constructive criticism. At the same time, I also believe in and support the artistic choices made by the development team. The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.
Mass Effect 3 concludes a trilogy with so much player control and ownership of the story that it was hard for us to predict the range of emotions players would feel when they finished playing through it. The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us. This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.
To that end, since the game launched, the team has been poring over everything they can find about reactions to the game – industry press, forums, Facebook, and Twitter, just to name a few. The Mass Effect team, like other teams across the BioWare Label within EA, consists of passionate people who work hard for the love of creating experiences that excite and delight our fans. I’m honored to work with them because they have the courage and strength to respond to constructive feedback.
Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey. You’ll hear more on this in April. We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received. This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.
The reaction to the release of Mass Effect 3 has been unprecedented. On one hand, some of our loyal fans are passionately expressing their displeasure about how their game concluded; we care about this feedback, and we’re planning to directly address it. However, most folks appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s. Net, I’m proud of the team, but we can and must always strive to do better.
Some of the criticism that has been delivered in the heat of passion by our most ardent fans, even if founded on valid principles, such as seeking more clarity to questions or looking for more closure, for example – has unfortunately become destructive rather than constructive. We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary.
If you are a Mass Effect fan and have input for the team – we respect your opinion and want to hear it. We’re committed to address your constructive feedback as best we can. In return, I’d ask that you help us do that by supporting what I truly believe is the best game BioWare has yet crafted. I urge you to do your own research: play the game, finish it and tell us what you think. Tell your friends if you feel it’s a good game as a whole. Trust that we are doing our damndest, as always, to address your feedback. As artists, we care about our fans deeply and we appreciate your support.
Thank you for your feedback – we are listening.
I had no problem with the ending. Is it the best ending possible for arguably the best trilogy ever? No, but it was appropriate.
I love his comment on constructive criticism. If you want to set an example for the gaming community head over to my page and check out my blog titled "Respect". It's time to grow up people.
I love the way Muzyka puts it. Video games straddle a fine line between art and consumer product, and Bioware seems to be trying to do the best they can to deal with that when it comes to the ending criticisms. I personally loved the ending, but I wouldn't mind something of an epilouge to give context to the aftermath (though to be honest, I was just relieved some of my favorite crewmates survived.) Of course, my heart leaped for joy when he said they plan on releasing more full Mass Effect games. I enjoy this universe- as much as some people love Star Wars- and would love to see more adventures set forth in it.
Guys. They are not changing the ending, just clarifying it.
It kills me really it does all these people on here getting mad because people stood up to heard cause they feel the ending wasent that good and it wasent. im glad people are standing up if we can get this kind of out cry heard about dlc we wouldent be ripped off as much.
yes bioware are a great dev team and can make great rpgs but these people posting saying poor bioware come on? Do you think they would take up for you? Their in these to make money and i say kudos to the people who stood up to get what they wanted out of their video games.
I guess I can hope it gets addressed before I finish the game so that I could be more clear about the ending when I get to it.
This will make some people happy who felt that the Mass Effect 3 endings were terrible. I haven't played Mass Effect 3 but I know I won't have a problem with the endings of the game. I don't know why but I really feel like people are being ridiculous about Mass Effect 3's endings.
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At least they are listening to the fans.
I just hope that the content doesn't just justify their endings. The Normandy plothole is just too big to ignore. They're going to have to make some actual changes.