The lights are on
Maybe you didn’t know this but Supergiant Games is cool people. The developer of Bastion just sent out a retail copy of their downloadable title to a soldier who couldn’t access it otherwise.
Reddit user bolivar-shagnasty blogged about his experience here, but the gist of the story is that he is stationed in Afghanistan and loves games, but isn’t always able to play many of the download-only indie titles that many of us take for granted, so he email Supergiant to see if the developer had any plans to put out a retail release. Here is what happen next:
“I got a response back from Greg from Supergiant. This wasn't a customer service rep or PR guy. It was Greg Kasavin, a writer and designer for the game (it says it on their website so I don't feel like he would mind the name drop). He told me they had no plans on releasing a physical copy in the future, but if I gave him my address then he would see what he could do. A few weeks later I get a copy of the game and some Bastion swag. All he asks for in return is for me to get a copy on Steam when I come home. I've never really seen customer service like this before and thought Reddit would like to know.”
Pretty cool little story. We’re glad to see a developer go out of their way to help a fellow gamer.
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This is a man who is really looking out for his people. Great game too.
Great to see developers going out of their way to make the customer happy
Good man Greg, good man.
That is really cool. Support the troops!
Makes me feel even better about the money I spent on Bastion. That game was amazing!
Greg is the man!
And that's how companies should treat their customers. Supergiant Games is in the business of treating its customers right, and has the record to prove it! This just goes to show that the folks over at Supergiant "get it."
thats amazing... devs keep doing stuff like this...it always puts a smile on my face
Good on Supergiant. Even in Germany it can be difficult to get some content if you have an American system (I wasn't able to get the Gears of War Map Packs until I returned to the states), so it is awesome to see a developer go out of their way to provide support to service members.
Super helpful! That's awesome!
There was also a link on reddit where a disabled gamer asked an indie dev about potential control features to help handicapped gamers. The next game update showcased a new optional control scheme designed specifically as the gamer asked.
Yes. Yes they is.
That's great! Makes me want to buy the game even more.
Wow, Greg is really a great guy. And he certainly gets around in the industry. I remember seeing him on Gamespot and on Command and Conquer TV, and now he's writting for supergiant! Congrats Mr. Kasavin!