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Sony's Jack Tretton Delivers Apology For PSN Outage

sony press conference

by Annette Gonzalez on June 06, 2011 at 07:40 PM

6,947 Views

The Sony press conference kicked off with a message from SCEA president and CEO Jack Tretton regarding the obvious elephant in the room -- the PlayStation Network outage.

Tretton delivered an apology to third parties for the cost of the outage to their businesses and thanked them as well as retail partners for their support. He also gave an apology to consumers for any "anxiety" the outage caused.

"You are the lifeblood of the company," Tretton said. "Without you there is no PlayStation."

Tretton went on to discuss some of the online services offered through PlayStation Network, including free access to CinemaNow. He also mentioned PlayStation 3 is the leading device of Netflix streaming and makes up more than 30 percent of Netflix streaming on all devices.

Finally, Tretton concluded the opening with a note to people who may have left the PlayStation brand or have yet to join the community by saying the press conference should help restore some faith in the brand.

Filed under: News, PS3, Playstation 3, PlayStation Network, Jack Tretton, apology, E32011, sony2011, sony press conference

Comments

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by specter520 Monday, June 06, 2011 at 07:49 PM

I like sony, I don't play my ps3 much anymore, but I like them, they do have to apoligize more though
by Boyzby the Honorable Monday, June 06, 2011 at 07:50 PM

It was kinda a weird note to start the conference with but Uncharted 3 broke that.
by DB9Rapide Monday, June 06, 2011 at 07:51 PM

This has been much more of a talk press conference than Microsoft, EA, or Ubisoft.
by Fighterloki Monday, June 06, 2011 at 07:51 PM

Dear Sony, No. Love, me.
by Nick Monday, June 06, 2011 at 07:52 PM

I feel sorry for Sony. A lot of peoples faith was shaken when the whole PSN thing happened.
by Mattyhew Monday, June 06, 2011 at 07:54 PM

Does anyone else hear that damned heavy breathing? JEEZ! It is disgusting!
by Link8576 Monday, June 06, 2011 at 07:57 PM

Good that they apoligized in the end.
by Zebra3 Monday, June 06, 2011 at 08:35 PM

Apologizing? That's humbling and classy. Thank you Sony :)
by aidros Monday, June 06, 2011 at 08:42 PM

"Nice Job, Jeremy!"
by texasknight1 Monday, June 06, 2011 at 08:58 PM

Thank you sony.. you have reserved a many future purchases from myself.. now i hope all boys and girls behave and not ruin anything in the near future

may santa with Kaz's shirt deliver a free sony 3d tv to you this xmas.

Thanks again sony this was a wonderful presentation.. so many choices, so many games, so many move games, so many decisions.... thanks sony! Apology Accepted!
by ArkhamAsylum91 Monday, June 06, 2011 at 09:08 PM

Sony kicked so much butt this year! I love sony!
by Phil Monday, June 06, 2011 at 09:15 PM

never worried about it, everthing is back to normal and the future looks vita
by Zonified Monday, June 06, 2011 at 09:25 PM

Thank you for the apology, Sony. :)
by DrBigBalls Monday, June 06, 2011 at 09:37 PM

That apology couldn't have been handled any better, very well done. That was a hell of a show Sony!
by cruz Monday, June 06, 2011 at 09:39 PM

i thought he handled it well i was thinking they were gonna use kevin butler to try to give an apology to but it didnt happen
by Emanuel Tanase Monday, June 06, 2011 at 09:48 PM

Sony is being to nice.
by Kurt Thomas Monday, June 06, 2011 at 09:50 PM

Good for them. Very well handled. No funny spins on the apology, just the straight up "we're sorry." As much as I love KB, it wouldn't have been appropriate to have him come up and joke about it or something. Commendable job, Sony.
by EsOj53 Monday, June 06, 2011 at 10:08 PM

They handled the apology well by not making a joke of it. But I wish they would shine some light on when the PSN will be up at least partially in South Korea. I understand it barely makes up a part of their customers but completely ignoring the matter is no way to go about it.
by LatinoCG86 Monday, June 06, 2011 at 10:43 PM

great company and great games, bigger comeback on the horizon
by Michael Ross Monday, June 06, 2011 at 10:48 PM

I hate Sony. I hate PlayStation. I hate exclusives. I couldn't even redeem my first free PS3 game. Sony sucks, they outlived their glory days when PS2 became irrelevant.