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Ubisoft DRM Locks Paying Customers Out Of Game

The ridiculous DRM solution for Assassin's Creed 2 and Silent Hunter 5 on PC prevented gamers with legit copies of the games from playing this weekend, according to reports from the company's own forums. A representative from the publisher confirmed these reports, saying, "Due to exceptional demand, we are currently experiencing difficulties with the Online Service Platform...We are currently working to resolve this issue and apologize for any inconvenience."

The controversial anti-piracy software requires players to have a constant, uninterrupted connection to Ubi servers in order to play their games. Ubi is blaming an unspecified "attack" on its servers for the problems experienced by gamers over the weekend.

Who could have possibly seen this coming? The good news is that it's not destroying optical drives like previous DRM software used by the company. Then again, being locked out of your own legitimately purchased games through no fault of your own is total garbage.

Hilariously, the (unsubstantiated, to be fair) word on the 'Net is that pirated versions of the games are running without problems, and pirates were happily gaming away while paying customers banged their heads against the wall of Ubi tech support. Meanwhile, the whole stupid situation is getting Ubisoft bad press and ill will all over the Web.

Don't confuse my amusement at Ubi's self-inflicted predicament with any kind of glorification of piracy or cracking groups. Stealing software just makes companies less willing to make games, and we all lose when that happens. We wouldn't even be having this conversation if PC game piracy wasn't rampant enough to goad publishers into trying insane schemes like this.

Sadly, the lesson that major publishers are likely to learn from this is that developing for PC is more trouble than it's worth. I hope I'm proven wrong, though.

[via Edge]

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Comments
  • What kind of apology is "we apologize for the inconvenience"? What they are doing almost feels like they are stealing money from US. This is so wrong.

  • This looks like a job for... PIRATES!!

  • you pirates make life hard for the rest of us.

    cant we sail the pc gaming seas in peace without having to deal with bloody pirates.

  • whew thank god i ACII for the 360

  • hahah ubi deserves their stuff to get pirated for this

  • Regardless of the reason for it, there is NO excuse for Ubisoft to effectively disable the software that has been legitimately purchased.  I am the last person to recommend filing a frivolous lawsuit, but I really think that a Class-Action suit would be appropriate here if for no other reason then to force Ubisoft to release a patch that allows users to play without an internet connection.

  • Yeah, they're ruining it for everyone!  This is exactly what happens when people pirate games!  Screws us up.

  • Once again, DRM proves that the only people it hurts are honest customers. Ubisoft is one of PC gaming's biggest enemies at this points, and that is probably just what they want.

  • I bought ME1 from steam, it was really laggy and the graphics were very poor even all the way turned up. My friend had a pirated version that ran flawlessy and looked great. Pirated ME2 ran way better than my legit coppy of mass effect 1... which requires less preformance. Multiple times now I have compared my legit copies to pirated version. Pirated versions always run better... I've tested them all the same computer BTW >.> Developers are trying to stop piracy while its still happening and paying customers end up getting punished for it.

  • I'll be fast in my unrelenting argument; piracy doubtfully affects sales that much. Besides a few true pirate jerks, most will indeed pay for the games if they feel it deserves there money. I'm not saying piracy is okay, but companies are easily taking advantage of 'legit' gamers by making them more controllable, it sounds weird but its heavily true. More often then not cracking groups get more respect then the companies that create the games.

  • Stop screwing over PC gamers publishers!  Maybe some of you need to pick up a basic psychology book at some point and finally come to terms with HOW people actually think and act.

    This makes people less likely to buy a PC game (with all these terrible lockouts) and more likely to steal the games (where the hackers correct all the horrible mistakes the developers/publishers put in).

    There are better solutions out there.  This is a fail.

  • *** pirates! They are destroying the very industry that they play and love! Morons!

    Ugh I cannot explain how much I hate game pirates, especially because they are all in such extreme denial about the negative impacts of what they do. It's not a matter of opinion anymore: it's fact. It's a fact that companies are scaling back or completely stopping their PC development because of pirates, because pirates are making PC game sales tank. So stop stealing, before we have no games left!!!

  • If they would just release granturismo 5 already this wouldn't be an issue.

  • Yar har fiddle di dee, being a pirate is alright with me! Do what you want cuz a pirate is free, you are a pirate! :D:D:D

  • This "attack" has to be planned by some hacker to prove a point. Don't get me wrong, Ubisoft's DRM is really out-of-line, but this situation is clearly unique.

  • Wow, that's just sad, the legitimate buyers can't play but the pirated copies work? This DRM thing is stupid how legit owners can't play, but it's like Adam said, it's only because of the pirates that companies are forced to take desperate measures.

  • maybe if everyone obeyed the law, we wouldn't have this problem. i understand security, but when they lock me out of my AC2 game, i tend to hate Ubisoft

  • That would throw a wrench into my weekend if I wanted to do some gaming on my computer.  Hopefully Ubisoft will realize the system isn't working.

  • And this is why I'm not buying anymore Ubi products until they turn this around and come out with a sincere mea culpa.

  • Who didn't see this coming? I saw it coming

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